LiveCareer-Resume

customer service associate resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hello my name is Jessica, Lexie for short. I am a mother of 2 year old twins. I've been married for 3 years now. I am a go getting type of person, very strong minded but also very open to learning new things. I am good at staying calm in any kind of situations and multi tasking. I deal great with the public, any kind of problems i am your girl to hel solve. I love learning and experiencing new things. I know some of my work experience isn't too long but please don't judge me upon that. I am a very loyal employee and am capable of doing whatever is needed to get the job done and done well. I was raised by a single mother so i understand the importance of saving money, making great impressions with my personality and proper manners. I am 25 years old and looking to start something new and hopefully get back into school for phlebotomy in the next year or so.

Skills
  • Inbound and outbound calling
  • MS Office proficiency
  • Personal and technical support
  • Problem Resolution
  • Effective communication
  • Safety regulations
  • Customer relationship management
  • Quality assurance
  • Customer Service
  • Employee management
  • Credit card payment processing
  • Quality control
  • Microsoft Office expertise
  • Adaptive team player
  • Schedule mastery
  • Store maintenance
  • Courteous demeanor
  • Customer relations
  • High-energy attitude
  • Call center experience
  • Conflict mediation
  • Problem-solving abilities
  • In-store support
  • Sales expertise
  • Technologically savvy
  • Retail sales customer service
Experience
11/2019 to Current Customer Service Associate Value City Furniture | Altamonte Springs, FL,
  • Reviewed account and service histories to identify trends and issues.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Shared detailed information regarding options to help customers make decisions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Worked with customer service to develop customer service improvement initiatives.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Interviewed customers regarding any and all kinds issues and reported feedback to management team.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
06/2018 to 12/2021 Pharmacy Technician Sea Mar Community Health Centers | Seattle, WA,
  • Received, reviewed, dispensed and labeled over 100s prescriptions daily with expert accuracy.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Merchandised related products to drive pharmacy department sales.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Prepared prescription transfer requests from competitor companies.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Prepared medication labels with item name and quantity.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Administered medications as per pharmacist orders.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Ordered out of stock medications to keep inventory well-stocked.
  • Compiled customer demographic, allergy and medical history background.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Entered orders into system and filled medication orders.
  • Interpreted and processed medication orders under supervision of the pharmacy director.
  • Answered customer questions regarding medication.
  • Efficiently responded voicemails to promote assistance and service to customers.
  • Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
  • Processed prescriptions, checking against known patient allergies.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
  • Assisted staff members with drug inventory, purchasing and receiving.
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Restocked shelves and prepared expired drugs for return.
  • Consulted with peers, technicians and other pharmacists to appropriately assess prioritization and complete orders accordingly.
  • Calculated dosage, filled prescriptions and prepared prescription labels.
  • Prepared requisitions for drugs and supplies as necessary.
  • Entered and processed patient prescriptions in company system.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Promoted health and well-being of patients by administering flu immunizations.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Reviewed and monitored patient medication files and lab data in hospital setting.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Maintained lines of communication with patients, providing instructions and general support.
01/2018 to 11/2019 Daycare Assistant North Country Academy | Sandy, UT,
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
  • Secured indoor and outdoor premises to protect children under care.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Tutored and mentored school children to provide additional learning opportunities.
  • Led children in tidying up, handwashing and kindness to teach responsibility.
  • Attended to lunch periods to help children open food packages and monitor activities
  • Cared for up to 8 children ranging in age from 8 weeks to 12 years old.
  • Kept inventory of various items, including toys, art supplies and school assignments well-organized and well-stocked to meet needs of all children under care.
  • Delivered direct, supervised care to groups of children between ages 8 weeks and 12 years old.
  • Enforced rules to teach manners and maintain safe environment.
  • Applied patience, expertise and learning techniques to maintain group discipline.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
Education and Training
Expected in 05/2016 to to High School Diploma | Lake Erie International High School, Cleveland, OH GPA:
Accomplishments
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
  • Sales - Consistently generated additional revenue through skilled sales techniques.
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • Lake Erie International High School

Job Titles Held:

  • Customer Service Associate
  • Pharmacy Technician
  • Daycare Assistant

Degrees

  • High School Diploma

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