LiveCareer-Resume

customer service associate resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Well-coordinated management handles diverse office tasks while leading teams to meet demanding performance targets. Good multitasking and office organizational skills. Effectively organizes resources and clerical support to maintain smooth and efficient operations and enhance team success. Opening and closing duties.

Personable job leader skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Self motivated and self driven to get the tasks done.

Well-rounded leader possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Outgoing [Type] student pursuing flexible part-time employment with weekend and evening shift options.

Skills
  • Budgetary Planning
  • Senior leadership support
  • Customer relations
  • Multi tasking daily office duties
  • Scheduling hours
  • Punctual and reliable
  • Inbound and Outbound Calling
  • Customer Support
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Customer Service
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Employee Management
  • Verbal Communication
  • Process Improvement
  • Merchandise Orders and Exchanges
  • Establishing and Maintaining Customer Relationships
Experience
Customer Service Associate, 10/2022 to Current
Ollie's Bargain OutletRadcliff, KY,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Developed and organized electronic files to maintain customer service-related documents.
Office Manager, 06/2018 to Current
Mcgee, Dean A Eye InstituteOklahoma City, OK,
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Directed and oversaw office personnel activities.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Customer Service Lead, 09/2021 to 10/2022
Raymour & Flanigan FurnitureWarwick, RI,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Counted and balanced registers.
  • Used Point of Sale register system to complete transactions.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Managed [number] employees.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Consulted with customers regarding needs and addressed concerns.
Office Manager, 09/2016 to 05/2017
Mcgee, Dean A Eye InstituteLawton, OK,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Directed and oversaw office personnel activities.
  • Discussed performance-based objectives with department managers to determine contributory value of office programs.
Education and Training
Cosmetology License: Hair Design, Expected in 05/2016 to Broken Arrow Beauty College, Inc - Broken Arrow, OK
GPA:
: Business, Expected in to Osu Technology - Okmulgee, OK,
GPA:

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Resume Overview

School Attended

  • Broken Arrow Beauty College, Inc
  • Osu Technology

Job Titles Held:

  • Customer Service Associate
  • Office Manager
  • Customer Service Lead
  • Office Manager

Degrees

  • Cosmetology License
  • Some College (No Degree)

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