customer service associate resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Verbal Communication
  • Adaptive team player
  • In-store support
  • Technologically savvy
  • Retail sales customer service
  • Freight operations
  • Stockroom procedures
  • Promotional support
  • Customer relations
  • High-energy attitude
  • Problem-solving abilities
  • DJ
  • High energy delivery
  • Various music styles
  • Operated and maintained functionality of control switchboards and sound equipment.
  • Announcing and hosting
Tire Technician, 07/2017 to Current
Value City FurnitureTraverse City, MI,
  • Performed tire rotations, mounts and balancing on vehicles.
  • Diagnosed and repaired tire and rim issues.
  • Changed and rotated tires for customers to provide safety and maximize customer service rankings.
  • Inspected and organized tire inventories while performing routine stock assessments.
  • Planned work and determined appropriate tools and equipment.
  • Checked vehicle for leaks and topped off fluids.
  • Upheld record accuracy by using work order reporting system.
  • Collaborated with team members to fulfill sales and service requests.
  • Cleaned and maintained tire service bays to keep work areas organized.
  • Performed tire inspections using failure analysis guidelines and made recommendations to maximize cost-effectiveness.
  • Maintained inventory by loading and unloading tire shipments.
  • Balanced and mounted new tires for customers, providing detailed breakdowns of services performed.
  • Maintained clean and professional tire bay by merchandising tire displays and automotive products.
  • Delivered customer service by answering questions and explaining tire installation process.
  • Repaired and plugged vehicle tires to help customers avoid purchase of new tires.
  • Worked with portable devices to manage workflow and complete appointments.
  • Used tools, parts and equipment to maintain and repair customer tires.
  • Inspected tires on customer vehicles to report mechanical defects.
  • Identified and replaced worn tires and related components, optimizing safety.
  • Demonstrated knowledge of products and services to properly present warranties, promotions and advertisements.
  • Inflated tires to prescribed PSI to meet load requirements.
  • Leveraged digital tools to plan for and drive sales, improving service experience.
  • Led staff members in tracking of tire fatigue, pressure, tread depths and sidewall inspections on products.
Customer Service Associate, 06/2017 to Current
Marcus CorporationShakopee, MN,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Shared detailed information regarding options to help customers make decisions.
  • Relayed productive customer feedback to marketing teams.
  • Consulted with customers regarding needs and addressed concerns.
  • Transported, loaded, unloaded and stacked materials.
  • Picked orders from storage, wrapped and staged for shipments.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Used [Type] forklift to load trailers at warehouse.
  • Moved levers and controls that operate lifting devices to load, unload, transport and stack material
  • Loaded items to maximize work efficiency.
  • Maximized team efficiency by using equipment to move materials.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Maintained current forklift training and certification as required by company policies.
  • Inspected lifts before use to prevent damage to goods.
  • Reported safety and quality issues to management.
  • Examined empty pallets for damage and moved pallets to proper storage areas.
  • Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
  • Divided and sorted product shipments received using account information and shipping labels.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Documented tally sheets, slot changes, shuttle transfers and other paperwork.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Displayed appropriate signage for products and sales promotions.
  • Printed labels and tags for for-sale merchandise.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Communicated and coordinated planogram execution with store management.
  • Updated seasonal displays for windows and mannequins to highlight current product lines.
  • Organized and located inventory, updating store spreadsheets to reflect statistical data.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Managed vendor chargebacks and follow up to maintain balanced inventory.
  • Selected merchandise based on quality and cost-efficiency models.
  • Identified labels, trends and opportunities by sampling competitor shopping experiences.
  • Conducted staff meetings with sales personnel to introduce new merchandise.
  • Approached customers and engaged each compelling conversations through use of effective interpersonal and people skills.
  • Searched store inventory system to determine whether requested products were available.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Completed customer's purchase by effectively processing credit and debit cards, cash and personal checks.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Educated customers on various product offerings, including [Type] products, enabling better buying decisions.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Demonstrated product features by employing knowledge of technology and gadgets.
  • Analyzed customer needs and interests and recommended specific company products and services to best meet unique customer needs.
  • Led customers to designated aisles and shelves for specified items.
  • Kept pricing information current and informed customers of promotions and discounts.
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
  • Provided excellent service to customers through active engagement, direct eye contact and listening skills.
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
  • Trained and coached newly hired associates on store return policies and customer service techniques.
  • Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
Movie Theater Employee, 07/2016 to 12/2016
Gannett FlemingFort Lauderdale, FL,
  • Performed ushering duties and assisted handicapped customers with seating.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Organized lines, lobbies and promotional material for major movie releases.
  • Patrolled hallways and movie rooms during show times and performed security procedures.
  • Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
  • Swept food, debris and trash off of lobby and movie room floors.
  • Collected and took out garbage from concession stand and bathroom bins.
  • Managed cash and credit transactions and balanced registers after shifts.
  • Distributed refunds, promoted theater merchandise and issued gift cards.
  • Provided information regarding show times, new releases and upcoming movies and trailers.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Responded to guest questions about current facility events and future offerings.
  • Complied with health and sanitation practices and procedures.
  • Processed admission payments and provided tickets.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Volleyball Manager, 08/2014 to 11/2016
Cascade High School AthleticsCity, STATE,
  • Observed general operations for safety hazards or risks and quickly implemented solutions.
  • Promoted facility events and offered information to clarify pricing and requirements.
  • Monitored equipment use and storage to safeguard against damage or theft.
  • Cleaned and sanitized recreational equipment to facility standards.
  • Fostered clear and proactive communication with event staff to address needs and delegate tasks.
  • Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Track Manager, 03/2013 to 05/2015
Company NameCity, State,
  • Inspected completed work to maintain high-standards of finished projects.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Maintained record of authorized information taken from charts.
Education and Training
General Diploma: , Expected in 05/2017 to Cascade High School - Cascade, Montana
Culinary, Media Production, Accounting, Focus on Technology, Global Communications, Band. Activities: BPA, Band, Track and Volleyball manager, Video and Statistics for Track, Pi Day DJ, Homecoming DJ, JMG: , Expected in to - ,
MSU: , Expected in 05/2018 to - Great Falls, Montana
  • Certified Stand-up Forklift Driver, Sam's Club - 2021

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Resume Overview

School Attended

  • Cascade High School

Job Titles Held:

  • Tire Technician
  • Customer Service Associate
  • Movie Theater Employee
  • Volleyball Manager
  • Track Manager


  • General Diploma
  • Culinary, Media Production, Accounting, Focus on Technology, Global Communications, Band. Activities: BPA, Band, Track and Volleyball manager, Video and Statistics for Track, Pi Day DJ, Homecoming DJ, JMG
  • MSU

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