customer service associate resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated Customer Service professional with over 30 years of job experience in service delivery. Committed to maintaining professional relationships to increase profitability and drive business results. Brings strong organizational and time management skills with attention to detail, proven multitasking abilities and ability to follow defined processes. Self-motivated and solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Brings experience meeting customer needs in telecommuting environments by responding to website, email and chat inquiries to meet needs of online customers. Proficient with Excel, Outlook, Word, PowerPoint and Adobe Pro. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Inbound and Outbound Calling
  • Scheduling
  • Client Needs Assessment
  • Guest Services
  • Product Knowledge
  • Customer Complaint Resolution
  • Quality Management
  • Visual Displays
Work History
11/2013 to 10/2017 Customer Service Associate Value City Furniture | Aurora, IL,
  • Managed over 100 customers per day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products. Boosted sales 10% revenue by skillfully promoting diverse service options and had highest work center sales 75% of time
  • Executes excellent sales floor merchandising and selling.
  • Proactively manage tasks to mitigate known and unexpected issues that could impact timely and successful execution of events
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered constant flow of customer calls with minimal wait times.
  • Support with creation and maintenance of internal process documents
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
01/2012 to 01/2013 Cleaning Crew Member Lawson's Finest Liquids, Llc | Waitsfield, VT,
  • Handled equipment, chemicals and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.
  • Maintained floor cleaning and waxing equipment.
07/2007 to 10/2007 Internet SRT Communications Inc. | City, STATE,
  • Answered 20 customer telephone calls daily and appropriately handled needs.
  • Diagnosed and executed resolution for network and server issues with 95% solution rate.
  • Maintained record of updates and applied fixes for online assets.
  • Monitored regulatory compliance with industry standards and legal guidelines.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
01/2002 to 08/2006 Grocery Bagger Minot AFB Commissary | City, STATE,
  • Delivered assistance and service by carrying packages and bags and securing 50 customer purchases daily in vehicles.
  • Collected carts from parking lot and designated return locations.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Trained new employees on work center processes.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Maximized performance by monitoring daily activities and mentoring team members.
Expected in 06/1992 to to High School Diploma | Willows High School, Willows, CA GPA:

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Resume Overview

School Attended

  • Willows High School

Job Titles Held:

  • Customer Service Associate
  • Cleaning Crew Member
  • Internet
  • Grocery Bagger


  • High School Diploma

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