LiveCareer-Resume

customer service associate resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • MS Office proficiency
  • Verbal Communication
  • Problem Resolution
  • Customer Service
  • Quality Assurance
  • Safety regulations
  • Employee management
  • Report creation
  • Credit card payment processing
  • Report generation
  • Quality assurance controls
  • Sales expertise
  • Problem-solving abilities
  • Shipping and receiving understanding
  • Data evaluation
  • Promotional support
  • Senior leadership support
  • Store maintenance
  • Conflict mediation
  • Customer relations
  • Retail sales customer service
  • High-energy attitude
  • Adaptive team player
  • Route management
  • Schedule mastery
  • Process optimization
  • Customer Support
  • Inbound and Outbound Calling
  • CRM
  • Project management
  • Software troubleshooting
  • Bilingual [Language] and English
  • [Industry] regulations knowledge
  • In-store support
  • Microsoft Office expertise
  • Business development understanding
  • Clerical support
  • Materials transport
  • Project management abilities
  • Technologically savvy
  • Call Center Operations
  • Transportation solution development
  • Office equipment proficiency
  • Quality control
  • Stockroom procedures
  • Fleet dispatching
  • System implementation
  • Freight operations
  • Courteous demeanor
Experience
Customer Service Associate, 11/2019 - Current
Leggett & Platt, Incorporated Berwick, PA,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Reviewed account and service histories to identify trends and issues.
  • Relayed productive customer feedback to marketing teams.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Consulted with customers regarding needs and addressed concerns.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Recommended improvements to products and services to mitigate complaints.
  • Shared detailed information regarding options to help customers make decisions.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Assisted customers in making payments on accounts and setting up payment plans.
Customer Service Associate, 10/2019 - Current
Leggett & Platt, Incorporated Chicago, IL,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Reviewed account and service histories to identify trends and issues.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
Senior Dental Surgeon, 11/2009 - 11/2019
Karamara Hospital And Dill Chora Hospital City, STATE,
  • Placed fillings, temporary crowns and bridges after surgical procedures, protecting teeth long term or until permanent dental restorations or prosthetics were created.
  • Performed root canals, filled cavities and instructed patients on pain management to repair dental structures with minimal discomfort to patients.
  • Explained procedures, answered questions and administered additional pain relief to help patients feel comfortable.
  • Analyzed X-rays and reviewed patients' health backgrounds to devise appropriate treatment course.
  • Followed up with patients after procedures for proper pain management.
  • Treated infections caused by chronic and acute issues and diseases within soft oral tissues.
  • Performed endodontic and periodontal surgeries, relieved patient stress and educated patients on procedure needs.
  • Designed and fitted patients with dentures, bridges and other prosthodontic dental appliances.
  • Coordinated care and planned treatments by collaborating with restorative dentists and [Job title].
  • Conducted oral cancer screenings by thoroughly examining patients' mouths to identify problematic areas.
  • Evaluated teeth for misalignment and [Type] problems to diagnose conditions and treat or refer for specialist care.
  • Treated patients on emergency basis to repair tooth injuries, [Type] and fractured facial bones.
  • Prepared patients for procedures by administering [Type] medication for pain control.
  • Surgically removed tumors and abnormal growths to identify and treat potentially cancerous oral tissue.
  • Evaluated performance of [Number] dental staff by providing constructive feedback and positive reinforcement, resulting in improved performance and patient care.
  • Planned targeted treatments based on individual needs and discussed options with patients.
  • Diagnosed problems of maxillofacial regions and implemented treatments to resolve concerns.
  • Treated infections of oral cavity, salivary glands, jaws and neck.
  • Performed procedures such as bone grafts and surgical root canals for more advanced issues.
  • Directed operating room activities involving both general and local anesthesia with close attention to safety concerns.
  • Completed trauma, orthognathic, dentoalveolar and implant-related surgeries.
  • Oversaw busy practice with [Number] staff treating up to [Number] patients per month.
  • Participated in and led clinical research to advance understanding of [Type] and [Type] issues.
  • Utilized [Type] surgical instruments to remove tumors and other abnormal growths of oral and facial regions.
Leadership for Dental Room , 11/2009 - 11/2019
Jijiga And Dire Dawa City, STATE,
  • Encouraged, empowered and motivated team to accomplish objectives.
  • Helped employees feel valued and supported on interpersonal, customer and operational issues.
  • Led routine meetings to share new policies, gather feedback and improve team cohesion.
  • Organized, allocated and verified utilization of resources for daily operations.
  • Helped employees understand and follow senior manager orders to support business success.
  • Shared mission of organization with public through successful community outreach and marketing strategies.
  • Worked alongside company leadership to establish clear training goals.
  • Adhered to company requirements and compliance regulations by utilizing continuous team evaluations.
  • Designed, implemented and continually advanced leadership development programs to realize tangible, measurable results to strengthen leadership pipeline from front line to c-suite executives.
  • Executed programs to best cultivate learning organization, allowing for employees to develop maximum potential in alignment with passions and talents.
  • Managed and optimized training programs with thorough data review and forward-thinking changes to policies and procedures.
  • Set agenda, organized plans and managed program operations, updates and new implementations.
  • Implemented structured processes to identify future leaders and develop key skills early in careers.
Education and Training
Bachelor of Science: Dentist (DENTAL SURGEON), Expected in 09/2009
-
Jimma University - Jimma , Ethiopian
GPA:
Status -

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Resume Overview

School Attended

  • Jimma University

Job Titles Held:

  • Customer Service Associate
  • Customer Service Associate
  • Senior Dental Surgeon
  • Leadership for Dental Room

Degrees

  • Bachelor of Science

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