customer service associate resume example with 20+ years of experience
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Friendly and efficient Customer Service Associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Food and customer Service Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Bringing 22 years of experience in professional communication with customers and peers. Smoothly manages conversational flow and diffuses difficult customer situations. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Known for successfully handling escalated customer support issues.
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- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Consulted with customers regarding needs and addressed concerns.
- Stored copies of completed returns and related documents according to company procedures and business regulations.
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Finalized and processed paperwork with local, state and federal government authorities.
Muscatine High School - Muscatine, IA
Tax Preparer - On Line,
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Resume Overview
School Attended
- Muscatine High School
- Tax Preparer
Job Titles Held:
- Customer Service Associate
- Customer Service Associate
- Tax Preparer
Degrees
- High School Diploma
- Graduated
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