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customer service associate resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Positive, upbeat CSA brings more than 6 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • MS Office proficiency
  • Inbound and outbound calling
  • Project management
  • Effective communication
  • Quality assurance
  • Customer Service
  • Problem-solving abilities
  • Data evaluation
  • Adaptive team player
  • Courteous demeanor
  • Customer relations
Experience
Customer Service Associate, 02/2020 - Current
 Berkshire Bank – Providence, RI,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Teller, 07/2001 - 10/2007
 1St Constitution Bancorp (Nj) – Perth Amboy, NJ,
  • Examined checks for identification and endorsement.
  • Reported daily averages and shortages to operations department.
  • Directed specific questions to appropriate branch personnel.
  • Maintained confidentiality of bank records and client information.
  • Adhered to regulatory and company security and audit procedures.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Adhered to financial services security and audit procedures.
  • Verified amounts and integrity of every check or funds transfer.
  • Processed cash withdrawals.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained employees on cash drawer operation.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Supplied tellers with coin and currency as needed.
  • Delivered prompt, accurate and excellent customer service.
Hostess, 07/1994 - 11/2004
 Vail Resorts – Newbury, NH,
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered questions about food and order statuses for waiting customers.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Front Desk Receptionist/Reservation Agent, 09/1997 - 11/1999
 Samoset Resort – City, STATE,
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Facilitated front desk operations for busy high-volume hotel.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Monitored reservations to track incoming parties and special events.
Education and Training
High School Diploma: , Expected in 06/1994
-
Georges Valley High - Thomaston, ME,
GPA:
Status -

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Resume Overview

School Attended

  • Georges Valley High

Job Titles Held:

  • Customer Service Associate
  • Teller
  • Hostess
  • Front Desk Receptionist/Reservation Agent

Degrees

  • High School Diploma

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