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customer service associate resume example with 3 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Very experienced and skilled with
  • Customer service, as well as using
  • A register. I love meeting new
  • People and making friends. Having
  • Fun and laughing is a big part of
  • Who I am.
  • Customer Support
  • Customer Service
  • Inbound and Outbound Calling
  • Verbal Communication
  • Problem Resolution
  • Employee management
  • Credit card payment processing
  • Problem-solving abilities
  • Retail sales customer service
  • Adaptive team player
  • Shipping and receiving understanding
  • Business development understanding
  • Store maintenance
  • Stockroom procedures
Experience
04/2021 to Current
Customer Service Associate Berkshire Bank Middletown, RI,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Drove trucks to and from job sites to deliver workers and supplies.
  • Maintained safe driving history with no critical incidents over [Number]-year timeframe.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
11/2020 to 06/2021
SALES ASSOCIATE Michael Kors Laredo, TX,
  • November 16th, 2020-current day My role here involves working a register, assisting customers as well as any of the 60+ vendors located throughout the store.
  • While working here I had the opportunity in working on small business Saturday as well as all holiday busy season.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Coordinated activities with other departments to ensure quality customer service.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Acted as initial contact in addressing customer concerns.
  • Built trusting relationships with customers by making personal connections.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
  • Surpassed daily sales goals [Number]% by cross-selling [Product or Service] and promoting additional products.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
08/2018 to 04/2021
Sales Associate Team Leader Gpm Investments East Lansing, MI,
  • August 7th,2018-current day The Southern Churn is a small business located downtown Bristol, VA.
  • This job has taught and shown me how to handle working a register, customer service, cleaning/organizing, busy/stressful situations, inventory as well as supervising large orders and deliveries.
  • I also have the experience of working with many others, training, long hours and working two Rhythm and Roots festivals right in the heart of downtown Bristol.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Hired and trained [Number] team members to carry out department tasks.
  • Led sales planning, development and account management for [Type] territory.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Acted as initial contact in addressing customer concerns.
  • Coordinated activities with other departments to ensure quality customer service.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Built trusting relationships with customers by making personal connections.
  • Processed orders through company system and coordinated product deliveries.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
Education and Training
Expected in 05/2020 to to
High School Diploma:
Abeka Academy - Pensacola, FL,
GPA:
Expected in to to
: Pharmacology
East Tennessee State University - Johnson City, TN
GPA:

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Resume Overview

School Attended

  • Abeka Academy
  • East Tennessee State University

Job Titles Held:

  • Customer Service Associate
  • SALES ASSOCIATE
  • Sales Associate Team Leader

Degrees

  • High School Diploma
  • Some College (No Degree)

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