LiveCareer-Resume

customer service associate resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Friendly and efficient customer service representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding banking standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Inbound and Outbound Calling
  • Customer Support
  • Call Documentation
  • Creative Problem Solving
  • Transaction Processing
  • Issue and Complaint Resolution
  • Needs Assessment
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • De-escalation Techniques
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Customer Service
  • Problem Resolution
  • Employee Management
  • Verbal Communication
  • Complex Product Knowledge
  • Computer Skills
  • Teamwork and Collaboration
  • Sales and Upselling
  • Time Management
  • Patient and Empathetic
  • Relationship Building
  • Excellent Attention to Detail
  • Policies and Procedures Adherence
  • Establishing and Maintaining Customer Relationships
  • Computer Proficiency
  • Product Recommendations
  • Team-Oriented and Cooperative
Education and Training
Belle River District High School Belle River ON Canada , Expected in 06/1976 High School Diploma : - GPA :
Experience
Getgo - Customer Service Associate
Medina, OH, 01/2021 - 05/2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Educated customers on special pricing opportunities and company offerings.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
Parts Town - Customer Service Representative
Dayton, OH, 09/2009 - 07/2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
Parts Town - Customer Service Representative
Castleton, IN, 01/1990 - 07/2008
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues..
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.

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Resume Overview

School Attended

  • Belle River District High School

Job Titles Held:

  • Customer Service Associate
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • High School Diploma

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