customer service associate resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Inbound and Outbound Calling
  • Sales
  • Shipping and Receiving
  • Guest Services
  • Cash Handling
  • Cleaning
  • Point of Sale Systems
  • Product Knowledge
  • Customer Complaint Resolution
  • Cash Register Operation
  • Stocking and Replenishing
  • Menu Memorization
  • Guest Seating Arrangements
  • Food Sales and Promotion
  • Table Setting Knowledge
  • Food running
  • Food preparation and safety
Work History
Customer Service Associate, 10/2020 to 01/2021
Fidelity InvestmentsLa Cañada Flintridge, CA,
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
Store Front Cashier, 06/2018 to 08/2020
DierbergsWarson Woods, MO,
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Processed exchanges and returns by processing them in company database.
  • Greeted customers and responded to requests for information.
  • Advise customers promotions to sign up for credit cards
Customer Service Representative Agent, 10/2019 to 01/2020
Guest Services, Inc.Hopkinton, MA,
  • Educated customers on promotions to enhance sales.
  • Provided information to customers regarding gaps's charge card and loyalty program and helped to open and activate new accounts.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered constant flow of customer with minium calls in queue per minute.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Food Server, 05/2017 to 07/2019
My Thai KitchenCity, STATE,
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
High School Diploma: , Expected in 06/2007 to Rosemont High School - Sacramento, CA

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Resume Overview

School Attended

  • Rosemont High School

Job Titles Held:

  • Customer Service Associate
  • Store Front Cashier
  • Customer Service Representative Agent
  • Food Server


  • High School Diploma

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