customer service associate resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Service-oriented Sales Specialist with more than 5 years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Well-versed in telecommunications and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during 5 years in sales and customer service.

  • Fluent in Spanish
  • Maximizing profitability
  • Team leadership and coaching
  • Excellent customer service skills
  • Training and mentoring
  • Strategic thinker
  • Operations
  • Staff training and development
  • Opening and closing procedures
  • Sales expertise
  • Goals and performance
  • Training and development
  • Product and service sales
  • Customer Relations
  • Financial operations management
  • Solution selling
  • Sales Reporting
  • Account Management
  • Systems and software programs
  • Sales presentations
  • Extensive personal network
  • Direct sales
  • Trained in consumer marketing
  • Product knowledge
Work History
Customer Service Associate, 04/2019 - 02/2020
Fidelity Investments Powder Springs, GA,
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Trained new personnel regarding company operations, policies and services.
  • Completed and processed paperwork for new and existing customers needing specialized assistance.
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Exceeded service objectives by applying proven customer service and sales best practices.
Store Manager, 12/2018 - 04/2019
Journeys - Store Jobs Maplewood, MN,
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 86%.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Created work schedules according to sales volume and number of employees.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
MetroPCS, 01/2016 - 06/2018
ThePhoneStoreUSA City, STATE,
  • Maintained established merchandising standards, including window, sales floor, and promotional displays.
  • Ensured that customers were satisfied with the service received, repeatedly reaching CSAT (Customer Service) survey result goals.
  • Visited local establishments and events, distributing promotional material to the members of the community in order to drive business and increase sales across all seven locations.
  • Directly trained new associates in customer service strategies, product knowledge, and sales techniques.
  • Developed team communications and information for sales and customer service team development meetings.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved customer related problems, improved operations and provided exceptional client support.
  • Drove operational improvements which resulted in savings and improved profit margins.
High School Diploma: , Expected in 06/2019
Department of Education - Naples, FL,
Status -
  • Professional development completed in General Curriculum
  • Graduated with 3.9 GPA
Florida - Class "D" Security License June 5th, 2019, CPR/AED American Heart Association Certified,
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Inside Sales - Met and exceeded quotas generating 65+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.

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Resume Overview

School Attended

  • Department of Education

Job Titles Held:

  • Customer Service Associate
  • Store Manager
  • MetroPCS


  • High School Diploma

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