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Customer Service Associate Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Upselling Products and Services
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Customer Account Management
  • De-escalation Techniques
  • Issue and Complaint Resolution
  • Creative Problem Solving
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Strong Analytical and Problem Solving Skills
  • Team-Oriented and Cooperative
  • Microsoft Office Suite
  • Multi-Line Phone Systems
  • Membership Inquiries and Renewals
  • Proactive Self-Starter
  • Inventory Management
  • LiveChat Messaging
  • Promoting Brand and Company Identity
  • Establishing and Maintaining Customer Relationships
  • Refunds and Returns Management
  • Sales Report Generation
  • Billing Adjustments and Refunds
  • Time Management
  • Patient and Empathetic
  • Merchandise Orders and Exchanges
  • Inbound and Outbound Calling
  • Regulatory Compliance
  • Invoice Preparation and Processing
  • Administrative and Office Support
  • Excellent Attention to Detail
  • Database Management
  • Document and Records Management
  • Computer Proficiency
  • Inbound and outbound calling
  • Account management
  • Quality assurance
  • Recordkeeping strengths
  • Key holder experience
  • Staff education and training
  • Administrative support
Work History
Customer Service Associate, 11/2010 to 04/2011
Lumeris Braselton, GA,
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Informed customers about special promotions and provided detailed information for various products.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Insurance Sales Agent, 02/2003 to Jan2009
Aaa Northern California, Nevada And Utah Insurance Exchange Antioch, CA,
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Conducted research on insurance packages and investment options to generate client recommendations.
  • Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Drove team revenue totals by bringing in top sales numbers.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Met with customers to provide information about available products and policies.
  • Conducted annual reviews of existing policies to update information.
  • Finalized sales and collected necessary deposits.
  • Collected, analyzed and validated all agency commissions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Remained impartial in order to advise clients based on circumstances.
  • Identified and solicited sales prospects in agency databases.
  • Calculated premiums and established payment methods for sales.
  • Collected all premiums on or before effective date of coverage.
Insurance Agent, 12/1990 to 06/2000
Pharmacists Mutual Insurance Company Bowling Green, KY,
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Obtained underwriting approval by completing application for coverage.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Maintained high standards of customer service by building relationships with clients.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Calculated premiums and established payment methods for sales.
  • Met with customers to provide information about available products and policies.
  • Collected all premiums on or before effective date of coverage.
  • Remained impartial in order to advise clients based on circumstances.
  • Conducted annual reviews of existing policies to update information.
  • Collected, analyzed and validated all agency commissions.
  • Finalized sales and collected necessary deposits.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%
Front End Cashier, 11/1988 to Jul1990
Bass Pro Shops Tacoma, WA,
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reviewed weekly sales ads and monitored price changes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Collected and authorized payments of guests.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Operated cash register to record all transactions accurately and efficiently.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Set up new sales displays each [Timeframe].
  • Maintained cash drawer of $50.00 or more per shift.
Education
GED: , Expected in 05/1990
to
Kathleen Senior High School - Lakeland, FL,
GPA:

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Resume Overview

School Attended
  • Kathleen Senior High School
Job Titles Held:
  • Customer Service Associate
  • Insurance Sales Agent
  • Insurance Agent
  • Front End Cashier
Degrees
  • GED

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