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Customer Service Associate Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Diligent customer service offering over a 20-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Effective customer service associate with 20 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Friendly and efficient customer service representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding company standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Cheerful and upbeat customer service representative with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Skills
  • Inbound and outbound calling
  • MS Office proficiency
  • Customer support
  • Customer Service
  • Project management
  • Troubleshooting
  • Problem Resolution
  • Quality assurance
  • Safety regulations
  • Customer relationship management
  • Effective communication
  • Credit card payment processing
  • Business development understanding
  • Materials transport
  • Call center experience
  • Direct sales
  • Shipping and receiving understanding
  • Customer relations
Experience
Customer Service Associate, 02/2009 to Current
Par Pacific Holdings IncNewcastle, WY,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Consulted with customers regarding prescription needs, addressing prescription or insurance billing concerns.
Pharmacy Technician, 11/2005 to 08/2007
Albertsons Company Inc.Santa Fe Springs, CA,
  • Used 8-point check system to verify labeled prescriptions.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Administered medications as per pharmacist orders.
  • Processed prescriptions, checking against known patient allergies.
  • Supported pharmacist in preparing over 500 prescriptions daily.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Reviewed and monitored patient medication files and lab data in hospital setting.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
Pharmacy Technician, 02/1997 to 09/2004
Albertsons Company Inc.Sun City West, AZ,
  • Efficiently responded voicemails to promote assistance and service to customers.
  • Received, reviewed, dispensed and labeled over 600 prescriptions daily with expert accuracy.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Used 8-point check system to verify labeled prescriptions.
  • Ordered medicines daily to comply with demands and needs.
  • Retrieved off-hour voicemails to address emergent customer needs.
  • Verified prescriptions by contacting physicians' offices and receiving approval.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Processed prescription transfer requests from competitors.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Prepared and submitted claims to insurance companies for payment.
  • Calculated dosage, filled prescriptions and prepared prescription labels.
  • Coordinated with other pharmacy locations to resolve prescription and billing issues.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Ordered out of stock medications to keep inventory well-stocked.
  • Resolved third-party rejection claims.
Education and Training
Emergency Medical Technician : Emergency Management, Expected in 03/2002
Rockingham Community College - Wentworth, NC
GPA:
High School Diploma: , Expected in
John Motley Morehead Highschool - Eden, NC
GPA:

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  • Personalization
  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Rockingham Community College
  • John Motley Morehead Highschool
Job Titles Held:
  • Customer Service Associate
  • Pharmacy Technician
  • Pharmacy Technician
Degrees
  • Emergency Medical Technician
  • High School Diploma

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