Customer Service Associate Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Undergraduate student seeking a long term entry level position with your great organization. Comfortable and experienced in working in an office setting. I am able to connect with others using a friendly demeanor and my easygoing personality. Able to work efficiently and effectively in a team to accomplish a common goal. Experienced in completing administrative tasks requiring knowledge and understanding of Microsoft Office. Knowledge of medical terminology and patient documentation.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Customer Service Associate, 12/2017 to Current
Par Pacific Holdings IncCda, ID,
  • Water flowers, Staged flowers on their correct associated tables, and pulled all distressed plants and marked them for clearance.
  • Answered customer's questions regarding the plants or locating other merchandise in the store.
  • Assist customers with gardening, lawn chemicals, patio furniture, and outdoor power equipment.
  • Handle all cash, credit card, or check transactions.
  • Assisted customers in applying for a Lowes credit card, military discount, tax exempt, and MyLowes card.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
  • Communicated with supervisors to escalate customer concerns, store issues and inventory requirements.
  • Addressed customer service inquiries quickly and accurately.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Applied positive upselling and customer service skills to help customers locate merchandise and engage with different product options.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Removed trash regularly to maintain strong hygiene standards.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.

Math Tutor, 01/2016 to 08/2018
State Of GeorgiaBuena Vista, GA,
  • Ability to provide attention to college students I a one-on-one or group session in Basic Math, College Algebra (Pre-Calculus), College Trigonometry, and Statistics.
  • Interacted daily with 10-20 college students per day.
  • Address students' weak areas in math and developed strategies to improve their understanding and self-sufficiency to meet their academic goals.
  • Filed papers, answered office telephone.
  • Scheduled appointment for students (such as Advising appointments, proctored test, open house, tutoring sessions for other tutors.
  • Supported students in homework assignments, helping identify and address specific concerns.
  • Engaged students and made lessons entertaining to hold interest and encourage learning.
  • Developed handouts, study materials and quizzes to test and advance student knowledge.
  • Assessed students for math anxiety disorders and provided appropriate recommendations to help each obtain necessary support.
  • Taught students how to effectively study, take notes and complete test questions.
  • Attended to students in classroom, study area and home environments to maximize support.
  • Coached students through challenging material with positive reinforcement and encouragement.
  • Facilitated group discussions on mathematical education and applied feedback to individualized lesson plans.
Library Assistant, 08/2018 to 04/2019
Andover Public SchoolsAndover, MA,
  • Train and supervise work study students.
  • Maintain the cash drawer and made deposits.
  • Proctor Test for DSCC and/or NON-DSCC student (such as midterms, finals, and chapter test).
  • Used Excel, Word, Outlook, and Powerpoint daily.
  • Assist with password resets, accounts unlocks for DSCC students/troubleshooting computer problems.
  • Issue parking decals, student identification cards, and community user library cards.
  • Scheduled proctor exam appointments.
  • Kept a watchful eye on the front desk at all times to encourage a protected library environment. 
  • Oversaw the check-in and check-out process of library books and materials at the circulation desk.
  • Wrote agendas and notes and sent out automatic notifications for upcoming meetings.
  • Provided onsite training.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Education and Training
Bachelor of Science: Health Studies, Healthcare Leadership, Expected in 2019
University of Memphis - Memphis, Tennessee
Associate of Science: Pre-Occupational Therapy, Expected in 2017
Dyersburg State Community College, JNC) - Covington, Tennessee
High School Diploma: , Expected in 2014
Munford High School - Munford, TN
Certified Emergency Medical Responder April 2018-April 2020 Basic Life Support for Healthcare Providers (AHA) Bloodborne Pathogens Training (American Red Cross) Emergency Medical Response Training (American Red Cross) Administering Emergency Oxygen Training (American Red Cross) CPR Certified January 2018-January 2020 Basic Life Support CPR & AED (AHA) Page | 1 Aydreonna S. Jones Page | 2 Aydreonna S. Jones

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Resume Overview

School Attended
  • University of Memphis
  • Dyersburg State Community College, JNC)
  • Munford High School
Job Titles Held:
  • Customer Service Associate
  • Math Tutor
  • Library Assistant
  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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