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Customer Service Associate Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings Number-year background maintaining customer satisfaction and contributing to company success. Proficient in Software and Software.

Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Proactive Job Title with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Service-focused Job Title bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Intelligent Job Title with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.

Diligent Job Title brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.

Goal-oriented worker with outstanding knowledge of Type organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Type talents. Committed to best-in-class customer service and maintaining professionalism.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Skills
  • Cleaning
  • Sales
  • Scheduling
  • Sales Goals
  • Guest Services
  • Cash Handling
  • Store Merchandising
  • Quality Management
Work History
Customer Service Associate, 05/2013 to Current
Bass Pro Shops Chattanooga, TN,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
Assistant Manager, 11/2017 to 07/2019
Marcus Corporation Greendale, WI,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Monitored security and handled incidents calmly.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Planned team-building exercises to increase employee performance and job satisfaction.
Customer Service Representative, 01/2005 to 07/2006
Forsyth County, Georgia Cumming, GA,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Regularly exceeded daily sales and product add-on quotas.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
Education
Diploma: , Expected in 06/2006
to
Mooresville Senior High School - Mooresville, NC
GPA:
Early Childcare Administration : Early Childhood Education, Expected in 05/2017
to
Mitchell Community College - Statesville, NC
GPA:

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Resume Strength

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Resume Overview

School Attended
  • Mooresville Senior High School
  • Mitchell Community College
Job Titles Held:
  • Customer Service Associate
  • Assistant Manager
  • Customer Service Representative
Degrees
  • Diploma
  • Early Childcare Administration