Customer Service Associate Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

  • Inbound and Outbound Calling
  • Sales
  • Scheduling
  • Guest Services
  • Cash Handling
  • Cleaning
  • Store Merchandising
  • Point of Sale Systems
  • Product Knowledge
  • Customer Complaint Resolution
  • Cash Register Operation
  • Product Location
  • Quality Management
  • Visual Displays
Work History
Customer Service Associate, 03/2020 to Current
Bass Pro ShopsAltoona, PA,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Informed customers about special promotions and provided detailed information for various products.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered basic technical support for clients on wide range of company products.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Managed over 50 calls per day
Office Manager, 04/2018 to Current
Presidio, Inc.Centennial, CO,
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Developed standard operating procedures for all administrative employees.
  • Coordinated special projects and managed schedules.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Manage more than 40 customer calls for reservations per day
Sales Associate, 10/2019 to 02/2020
Gannett Co. Inc.Cape Coral, FL,
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Provided positive first impressions to welcome existing, new and potential customers
Team Member, 10/2018 to 06/2019
MaverikMalad City, ID,
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Learned all required tasks quickly to maximize performance.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Ran drive through line for over 100 customers per day
Associate of Science: Education, Expected in 06/2023
Monroe Community College - Rochester, NY
High School Diploma: , Expected in 06/2019
Indian River High School - Philadelphia, NY,

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Monroe Community College
  • Indian River High School
Job Titles Held:
  • Customer Service Associate
  • Office Manager
  • Sales Associate
  • Team Member
  • Associate of Science
  • High School Diploma

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