Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Efficient [Job Title] skilled in managing stock and merchandising products. Expert in assisting customers, multitasking, and handling high-volume work. Well-versed in [Type] environments. Energetic individual with enthusiasm and aspiration to work hard. Punctual, reliable and willing to work any shift. Lifts [Number] pounds and leverages strong safety and equipment knowledge in operating [Type] and [Type] equipment. Dependable [Job Title] with terrific work ethic and expertise in managing [Task] and [Task] in quick-paced settings. Drove customer loyalty by promptly offering assistance. Established commitment to engaging customers. Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Calm [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas. Dedicated [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offers [Number] years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations. Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Bringing [Number] years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat business. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Driven, personable [Job Title] and strategic thinker brings extensive experience in customer relationship management, conflict resolution, time management and document control. Diligent [Job Title] offering [Number]-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Merchandise organization
  • Department operations
  • Food safety understanding
  • Stock Rotation Guidelines
  • Cleaning
  • Written and oral communication
  • Sanitizing requirements
  • Cleaning skills
  • Cardboard recycling
  • Shelf organizing
  • Safety standards and protocols
  • Grocery equipment
  • Employee training
  • Customer service-focused
  • Product processing
  • Unloading Procedures
  • Food Safety
  • Sorting
  • Assisting customers
  • Memorization and recall aptitude
  • Removing defective products
  • Maintaining freshness
  • Basic math
  • Product stocking
  • Performance improvement
  • Customer Support
  • Customer Service
  • Problem-solving abilities
  • Retail sales customer service
  • Adaptive team player
  • Customer relations
  • Stockroom procedures
Experience
02/2021 to 08/2021 Customer Service Associate Panera Bread Co | Olympia, WA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Relayed productive customer feedback to marketing teams.
  • Consulted with customers regarding needs and addressed concerns.
09/2020 to 11/2020 Bar Back Dave & Buster's, Inc. | Capitol Heights, MD,
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Replenished bar glasses, garnishes and condiments.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
  • Complied with local and state liquor and food handling laws and regulations.
11/2018 to 08/2019 Grocery Stocker Spartannash | Rose City, MI,
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Assisted customers by finding items quickly, boosting store satisfaction rate by [Number]%.
  • Moved and lifted heavy loads of merchandise using [Type] equipment.
  • Kept work areas neat, clean and free from debris.
  • Checked aisles and [Type] areas for spills or [Type] issue and notified [Job title] for quick clean-up.
  • Interacted with guests in friendly and knowledgeable way.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education and Training
Expected in High School Diploma | Hillsborough High School, Hillsborough, NJ GPA:
Expected in | Sports Management Florida State University, Tallahassee, FL GPA:

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Resume Overview

School Attended

  • Hillsborough High School
  • Florida State University

Job Titles Held:

  • Customer Service Associate
  • Bar Back
  • Grocery Stocker

Degrees

  • High School Diploma

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