Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Well-qualified proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Skills
Sales
Scheduling
Client Needs Assessment
Guest Services
Cash Handling
Cleaning
Store Merchandising
Point of Sale Systems
Product Knowledge
Customer Complaint Resolution
Cash Register Operation
Product Location
Quality Management
Complaint resolution
Work History
01/2021 to Current
Customer Service AssociateLowes – Owings Mills, MD,
Developed and actualized customer service initiatives to decrease wait times.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Energized and motivated in performing sales floor activities including merchandising and selling.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Informed customers about special promotions and provided detailed information for various products.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
07/2019 to 09/2020
Sales AssociateVoya Financial Inc. – Houston, TX,
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Engaged with customers to effectively build rapport and lasting relationships.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Educated customers on promotions to enhance sales.
Processed product returns and assisted customers with other selections.
Prepared merchandise for sales floor by pricing or tagging.
Maintained organized, presentable merchandise to drive continuous sales.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Supported efficient and timely replenishment of sales floor merchandise.
Maintained clean sales floor and straightened and faced merchandise.
Greeted customers, helped locate merchandise and suggested suitable options.
02/2018 to 06/2019
CashierGrocery Outlet Corp. – Sacramento, CA,
Operated cash register for cash, check and credit card transactions with accuracy.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Educated customers on promotions to enhance sales.
Counted cash in register drawer at beginning and end of shift.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Assisted customers by answering questions and fulfilling requests.
Checked completed orders for accuracy and bagged meals for easy carrying.
Maintained clean, sanitized and well-organized food preparation zones.
Performed shift change tasks each day to keep store efficient and neat.
03/2018 to 11/2018
Sales AssociateVoya Financial Inc. – Il-Work@Home, IL,
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Engaged with customers to effectively build rapport and lasting relationships.
Educated customers on promotions to enhance sales.
Processed product returns and assisted customers with other selections.
Prepared merchandise for sales floor by pricing or tagging.
Tracked stock using company inventory management software.
Maintained records related to sales, returns and inventory availability.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Supported efficient and timely replenishment of sales floor merchandise.
Maintained clean sales floor and straightened and faced merchandise.
Increased sales by offering advice on purchases and promoting additional products.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
Expected in
No Degree: Nursing William Paterson University Of New Jersey - Wayne, NJ GPA:
Expected in 01/2019
: Berkeley College - Little Falls, NJ GPA:
Expected in 06/2018
High School Diploma: Eastside Highschool - Paterson, NJ, GPA:
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