- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Ethical customer service talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 3 years of experience in quickly resolving issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Positive and upbeat Customer Service Specialist bringing 3 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Effective customer service with 3 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
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Empire Today – Cinnaminson, NJ,
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Reviewed account and service histories to identify trends and issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding business machines needs, addressing concerns.
- Documented conversations with customers to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Shared detailed information regarding business machines options to help customers make decisions.
- Maximized customer satisfaction by handling more than 100 customer email and telephone interactions each day.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Served needs of as many as 100 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
Pacific Seafood – Fresno, CA,
- Used tools, sprayers and cleaning solutions to clean contaminants from work areas.
- Removed boxes of products from conveyor line and stacked onto pallets for transportation to [Type] and [Type] locations.
- Processed and packed [Number] pounds of meat products per shift.
- Followed all food safety requirements and good manufacturing practices in production of [Type] products.
- Maintained strict production schedules by preparing meat products for feed lines and for next stages of processing.
- Maintained optimal health and safety standards by cleaning and sanitizing production line parts and equipment prior to end-of-shift shutdown.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
Nations Best – Mabank, TX,
- Processed returned items in accordance with store policy.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answering questions and offering advice.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Properly verified customer identification for alcohol or tobacco purchases.
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Worked closely with front-end staff to assist customers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
LAMMART COLLEGE oF TECHNOLOGY - SYDNEY (AUSTRALIA),
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School Attended
- LAMMART COLLEGE oF TECHNOLOGY
Job Titles Held:
- Customer Service Associate
- Meat Packer
- Cashier
Degrees
- High School Diploma
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