LiveCareer-Resume

customer service associate resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

What I have to offer is a strong work ethic and a dynamic personality to match. I have strong leadership skills, believe in uplifting, encouraging supporting, and pushing my team to make us the best we can be. I bring an energy that customers enjoy and often times find contagious leading to it being a customers preferred location. I give hundred percent and always do everything to the best of my knowledge and abilities while conducting myself as though my children are standing beside me taking notes.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.

Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Customer Support
  • Needs Assessment
  • Upselling Products and Services
  • Customer Service
  • Efficient and Detail-Oriented
  • De-escalation Techniques
  • Transaction Processing
  • Creative Problem Solving
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Customer Data Confidentiality
  • Quality Assurance
  • Safety Regulations
  • Verbal Communication
  • Employee Management
  • Sales Quota Achievement
  • Cultural Awareness and Sensitivity
  • Patient and Empathetic
  • Excellent Attention to Detail
  • Regulatory Compliance
  • Time Management
  • Team-Oriented and Cooperative
  • Strong Analytical and Problem Solving Skills
  • Sales and Upselling
  • Document and Records Management
  • Relationship Building
  • Policies and Procedures Adherence
  • Proactive Self-Starter
  • Process Improvement
  • Product Recommendations
  • Teamwork and Collaboration
  • Work Prioritization
  • Multi-Line Phone Systems
  • Promoting Brand and Company Identity
  • Establishing and Maintaining Customer Relationships
  • Inventory Management
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
Experience
Customer Service Associate, 10/2022 - Current
Berkshire Bank Albany, NY,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Promoted marketing/fundraising campaigns to create interest with customer.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Trained new hires on products, registers, services, and best practices and protocols to reduce process gaps.
  • Upheld quality control policies and procedures to increase customer satisfaction.
House Cleaner, 01/2012 - 03/2020
Marsden Holding Llc Akron, OH,
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned homes following specific and detailed protocols and requests.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Maintained and organized cleaning supplies stock.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Direct Support Professional, 07/2018 - 01/2019
Apis Management Services NJ, State,
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Assisted individuals in development of social skills to become integrated in community.
  • Tracked and reported clients' progress based on observations and conversations.
  • Assisted individuals in learning and developing new skills.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Transported clients to doctor's appointments and errands.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
Education and Training
High School Diploma: , Expected in 04/1997
-
Lincoln High School -ALC - Thief River Falls, MN
GPA:
Status -
: , Expected in
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Northland Community And Technical College - Thief River Falls, MN
GPA:
Status -

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Resume Overview

School Attended

  • Lincoln High School -ALC
  • Northland Community And Technical College

Job Titles Held:

  • Customer Service Associate
  • House Cleaner
  • Direct Support Professional

Degrees

  • High School Diploma

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