LiveCareer-Resume

customer service associate resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with 20 years experience and extensive experience in the food and retail industry. Degree in medical service and social aptitudes. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Grasps company initiatives quickly. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.

Skills
  • Inbound and Outbound Calling
  • Client Needs Assessment
  • Cash Handling
  • Cleaning
  • Customer Complaint Resolution
  • Cash Register Operation
  • Quality Management
  • Scheduling
  • Guest Services
  • Sales
  • Product Knowledge
  • New Product Information
  • Product Location
Work History
Customer Service Associate, 11/2017 to Current
Empire TodayGadsden, AL,
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Managed customer relations and customer service through daily communication and interaction.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Informed customers about special promotions and provided detailed information for various products.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Greeted customers entering store and promoted sales or special programs.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Processed purchases and handled payment transactions using POS system.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 25 customers each day.
  • Modified and refined offerings and operational practices to meet changing customer requirements.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Advocated for customers and reported on observed areas for product or service improvement.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Skilled using cash register including processing sales discounts and refunds.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Handled over 25 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Supported senior management in executive decision-making by drafting informative reports.
Wait Staff Member, 11/2017 to 03/2020
Atria Senior Living Group, Inc.La Jolla, CA,
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Observed all safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Asked customers for feedback, solved problems, provided additional items and care throughout meal.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $[Amount] per table.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
  • Kept track of event finances, including initial deposits, due payments and final balances.
  • Coordinated multiple events throughout 3 banquet spaces, including weddings, reunions and corporate meetings.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted exemplary service to customers, successfully increasing referrals and walk-in business.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Answered customers' questions, recommended items and recorded order information.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Moved and set up seating, prepared extra silverware and arranged staffing prior to arrival of large groups.
  • Checked guests' identification before serving alcoholic beverages.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Bussed and reset tables each shift, working efficiently to keep dining room and work areas clean.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Child Caregiver, 09/2013 to 03/2020
The Mentor NetworkLorain, OH,
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Met with parents about daily activities, positive developments and issues.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Taught children to organize toys, wash hands and good manners; leading by example.
  • Planned and guided age-appropriate tasks like reading, crafts, play and outdoor activities.
  • Kept all areas neat, clean and properly sanitized.
  • Cared for children ages infant to 10 in nurturing and age-appropriate way.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Managed safety and security of all children under care.
Bartender, 03/2014 to 10/2017
Sage Hospitality Resources, LlpBoulder, CO,
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Closed out cash register with 100% accuracy and prepared cashier report.
  • Handled cash on daily basis, which built trustworthiness and loyalty with owners.
  • Requested official identification for alcoholic purchases and verified details, consistently meeting strict legal standards of underage sales.
Education
High School Diploma: , Expected in 01/2003 to Big Foot High School - Walworth, WI
GPA:
  • Graduated half a year early with 3 extra credits than needed.
  • Participated in work release program my senior year therefor only attended half days for the half year I was there.
  • Threw shot put and discus in track, played tennis and participated in band as a trumpet player.
  • Was a member of FFA
Associate of Science: Medical Assisting, Expected in to Gateway Technical College - Kenosha, WI
GPA:
  • Majored in Medical Transcription
  • Majored in Medical Assisting
  • Dean's List every semester

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Resume Overview

School Attended

  • Big Foot High School
  • Gateway Technical College

Job Titles Held:

  • Customer Service Associate
  • Wait Staff Member
  • Child Caregiver
  • Bartender

Degrees

  • High School Diploma
  • Associate of Science

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