I am a professional, hard-working, and reliable individual. I am mechanically inclined and great at puzzles. I can read and follow instructions. I am a fast learner, multi Tasker, and great underpressure. I always try to keep and instill in others a positive attitude at all times. I like to be challenged and learn new things.
Skills
Inbound and outbound calling
Effective communication
Safety regulations
Problem Resolution
Customer Service
Customer relationship management
Employee management
Quality assurance
Report creation
Report generation
Credit card payment processing
Sales expertise
Clerical support
Customer relations
Data evaluation
Technologically savvy
Retail sales customer service
Product organization
Shipping and receiving understanding
Materials transport
Quality assurance controls
Schedule mastery
In-store support
Store maintenance
Quality control
Project management abilities
Microsoft Office expertise
Problem-solving abilities
Adaptive team player
Power and hand tools
OSHA
Manufacturing experience
Product assembly
Visual inspections
Equipment operation
Shipment preparation
Technical skills
Experience
09/2020 to 11/2020
Customer Service AssociateEmpire Today – Los Angeles, CA,
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Assessed customer needs and upsold products and services to maximize sales.
03/2018 to 01/2020
Office ManagerReingold – Alexandria, VA,
Increased office organization by developing filing system and customer database protocols.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Proactively identified and solved complex problems that impact management and business direction
Managed inventory and purchase of supplies for office operations and vehicle maintenance.
Monitored office inventory to maintain adequate supply levels and order products.
Organized patient files and streamlined operations to improve efficiency.
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Collaborated closely with owner to effectively smooth and improve office operations.
Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Performed billing, collection and reporting functions for used car office generating over $100000 annually.
02/2016 to 03/2018
Office/property ManagerNorthwind Motors – City, STATE,
Handled scheduling and managed timely and effective allocation of resources and calendars.
Increased office organization by developing filing system and customer database protocols.
Wrote professional business correspondence to maintain strong line of communications.
Oversaw office inventory and timely reordering of supplies.
Communicated with customers to resolve inquiries, schedule appointments and address billing questions.
Handled supply purchases and inventory management for office operations and vehicle maintenance.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Supervised used car office with 3 employees, consistently cultivating productive and positive work atmosphere.
Automated office operations, managing client correspondence, record tracking and data communications in database and software.
Quoted and prepared proposals for business services such as shop work and leasing a vehicle.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Proactively identified and solved complex problems that impact management and business direction
Greeted visitors promptly and directed to correct locations.
Education and Training
Expected in 05/2005
High School Diploma: Kenwood High School Ib And Sports Science - Baltimore, MD GPA:
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