Highly enthusiastic customer service professional with 11 years experience.
Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.
Accustom to working in a fast paced environment with the ability to successfully handle difficult clients.
Energetic work attitude
Customer service expert
Adaptive team player
Strong organizational skills
Customer Service Associate Birmingham, alSykes Work from home Abercrombie& Fitch/Oct 2016 to Feb 2017
Guaranteed positive customer experiences and resolved all customer complaints.
Processed online orders for customers
Successfully interacted with customers and retail buyers to expedite orders.
Accurately logged all daily shipping and receiving orders.
Processed merchandise returns and exchanges.
Answered phone calls in a timely manner to locate customers orders and for any other concerns the customers may have had.
Forwarded emails and calls
Customer Service Associate Birmingham, alLowes Home Improvement Store/Oct 2014 to Apr 2015
Responding quickly and resourcefully to customers request and concerns.
Experience identifying and selling products based on customer needs, including credit cards,installations, add-on sales, and explaining warranties, product features, and benefits.
Providing customer service including identifying and resolving customer issues, assisting customers in locating products, greet customers, answering phone calls, and thanking customers for their business.
Worked cash register
Processed online orders and credit card applications
Customer Service Representative Birmingham, ALCoverall Cleaning Concepts/Feb 2004 to Jul 2014
Assist customers with product sales and service packages
Scheduling Commercial office visits
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.