CUSTOMER SERVICE ASSOCIATE AT PARSONS BEHLE & LATIMER
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
I am currently going to school for Medical Billing and Coding and have gained knowledge in the healthcare setting. I am looking for a place that will give me the chance to further better myself and a place I can grow.
Strong organizational skills
Active listening skills
Energetic work attitude
Customer service expert
Front desk training
Customer Service Associate at Parsons Behle & Latimer05/2014 Novitex Enterprise SolutionsSalt Lake City, UT
At Novitex I am responsible for providing customer service to the Client by preparing coffee in the break rooms every morning, and setting up and taking down drinks for conference room meetings.
I am also responsible for stocking the kitchens and conference rooms every week.
I have been trained in the copy center to help when there is a shortage on help.
I have learned how to copy and fax as well as scan things into a computer and email important documents for the firm.
I have gained experience working with Microsoft excel and outlook.
Quality Supervisor07/2011 to 05/2014 American HousekeepingRoy, UT
At American Housekeeping I worked my way from the bottom as a Housekeeper to almost the top as a Quality Supervisor.
My duties are to drive the team to our client's residences each morning and assign tasks for each house.
I am required to communicate with the clients and housekeepers to make sure our job is done and has been done correctly.
I am required to handle forms of payment at the end of each cleaning and am required to make sure it makes it back to our office safely.
As a Quality Supervisor I am also required to perform Quality Checks on new clients first cleans and train new employees as they are hired.
I am responsible for the safety of myself and my team when we are cleaning client's homes.
Working at American Housekeeping has given me the ability to work in a fast paced environment as well as having a good eye for detail.
Server04/2011 to 07/2011 Star CafeClearfield, UT
I was responsible for taking customers' orders and delivering their food in a timely manner and bus tables when necessary.
Cashier09/2008 to 11/2008 Chuck E CheeseLayton, UT
My duties were to place orders and take money from customers as well as do any other customer service help necessary.
While at Chuck E Cheese I was promoted to a Team 2 Employee which put me on top of Team 1 employees.
I was then in charge of training new employees and staying in charge of my area.
Server08/2008 to 11/2008 Pizza FactoryOgden, UT
My duties at The Pizza Factory were to host guest as they arrived, wait on the guest, and handle all transactions of customers.
Front Desk Agent03/2008 to 06/2008 Xanterra Parks and ResortsSpringdale, UT
I was a Front Desk Agent at the Zion Lodge Hotel in Zions National Park.
My duties were to check guests in and out of the hotel.
Take future reservations for guest.
I was responsible for knowing as much information about my surroundings for customer questions and concerns.
While working at the hotel i learned alot of clerical duties such as using a computer, using different software, using office equipment, and answering phones often.
Team Member08/2006 to 10/2007 WendysRiverdale, UT
I was responsible for taking customer orders and handling cash and credit card transactions.
I was required to occasionally wash dishes and clean the front end of the store after closing hours.
I was also required to occasionally prepare the food for orders and occasionally prepare prep food in the mornings.
Mail Clerk Supervisor05/2006 to 06/2006 Internal Revenue ServiceOgden, UT
I was required to open, sort, and file all incoming mail.
I was also required to be aware of anything suspicious in opened mail.
Education and Training
Medical Billing and CodingPresentOgden Weber Applied Technology CollegeOgden, UTMedical Billing and Coding
High School Diploma06/2013Canyon Heights Adult High SchoolKaysville, UT
CNA02/2010Davis Applied Technology CollegeKaysville, UT
High School Diploma: DiplomaRoy High SchoolRoy, UT
Skill Certificate in Computer Technology Skill Certificate in Accounting 1 Skill Certificate in Fashion Merchandising A Skill Certificate in Fashion Merchandising B Skill Certificate in Fashion Merchandising Advanced Skill Certificate in Child Development Skill Certificate in Food and Nutrition 1 Skill Certificate in Computers In Business Skill Certificate in Clothing 1
handling cash, Microsoft excel, outlook, office equipment, answering phones