Friendly and efficient CSA devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Ollie's standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Driven, personable CSA with over 2 years of experience interfacing with clients. Dedicated outside-the-box strategic thinker. Extensive expertise in customer relationship management, conflict resolution, time management and document control. Cheerful and upbeat CSA with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
- MS Office proficiency
- Inbound and outbound calling
- Quality assurance
- Effective communication
- Safety regulations
- Employee management
- Problem Resolution
- Customer relationship management
- In-store support
- Quality assurance controls
- Office equipment proficiency
- Customer relations
- Direct sales
- Customer Service
- Call Centers
- Credit card payment processing
- High-energy attitude
- Courteous demeanor
- Shipping and receiving understanding
- Call center experience
- Store maintenance
- Technologically savvy
- Retail sales customer service
- Sales expertise
- Stockroom procedures
- Materials transport
- Adaptive team player
- Problem-solving abilities
Wayne, NJ, 05/2018 - Current
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Shared detailed information regarding [Product or Service] options to help customers make decisions.
- Educated customers on special pricing opportunities and company offerings.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
Council Bluffs, IA, 08/2016 - 05/2018
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Removed outdated and overripe items from stock to eliminate health risks.
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Communicated effectively with members of public in often crowded and noisy environments.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Secured products when transporting to different areas of store to prevent merchandise damage.
Marshalltown, IA, 03/2015 - 05/2015
- Drove team success by completing assigned task quickly and accurately.
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
- Brought in loads for sorting, storage or disposal according to quality categories.
- Observed safety precautions and practices when using heavy machinery and equipment.
- Upheld high standards of productivity and quality in all areas of operations.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Served drinks and prepared specialty beverages.
- Monitored and counted food stock and supplies to reorder on time.
- Organized food items on serving trays and in carry-out packages.
California, MD, 06/2011 - 08/2011
- Maintained equipment and notified supervisors of needed repairs.
- Mowed and edged grass to trim lawn and removed cut grass using gas-powered leaf blower.
- Completed seasonal spring and fall cleanup by removing leaves and cleaning gutters.
- Pulled weeds and sprayed lawn with weed killer and other chemicals.
- Loaded and unloaded equipment from trailers and trucks.
- Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
Volunteered at LPHS Library for full year
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School Attended
- Laporte High School
Job Titles Held:
- Customer Service Associate
- HBC Clerk
- Crew Member
- Lawn Maintenance Laborer
Degrees
- High School Diploma
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