Friendly and efficient CSA devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Ollie's standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Driven, personable CSA with over 2 years of experience interfacing with clients. Dedicated outside-the-box strategic thinker. Extensive expertise in customer relationship management, conflict resolution, time management and document control. Cheerful and upbeat CSA with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Volunteered at LPHS Library for full year
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