Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Personable Customer Service professional offering over 4 years of experience resolving account and service concerns for retail and food customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

  • Inbound and Outbound Calling
  • Shipping and Receiving
  • Client Needs Assessment
  • Sales Goals
  • Guest Services
  • Cash Handling
  • Cleaning
  • Customer Complaint Resolution
  • Product Knowledge
  • Store Merchandising
  • Point of Sale Systems
  • Prospecting Clients
  • Quality Management
  • Visual Displays
  • Product Location
  • Cash Register Operation
  • Complaint resolution
  • Sales expertise
  • Order Fulfillment
  • Good listening skills
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Creative problem solving
  • Technical Support
  • Retail materials management
  • Teamwork
  • Inventory Control
  • Payment Processing
  • Microsoft applications proficiency
  • Customer service
  • Organization
  • Flexible & Adaptable
  • Critical thinking
  • Supervision
  • Cultural awareness
  • Basic math
  • Self-motivated professional
Work History
Customer Service Associate, 08/2018 to Current
Ace MartArlington, TX,
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Assembled completed orders and processed accurate payments to minimize accounting errors.
  • Protected products from damage by using proper packaging and bagging techniques.
  • Fulfilled customers' special requests, including custom online orders and finding alternatives to items that were unavailable.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Demonstrated items to customers and created customer awareness, interest and sales.
Counselor, 05/2018 to 07/2021
State Of GeorgiaHart, GA,
  • Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
  • Implemented camp activities fostering physical, social and emotional growth.
  • Checked children prior to entering boats, canoes or kayaks to check life jacket usage and maintain overall safety standards.
  • Planned various indoor activities, including painting, drama productions and ceramics in preparation for rainy days or stormy weather.
  • Cared for personal and health needs of disabled campers.
  • Walked alongside troubled or homesick campers during day hikes and expeditions.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching and participating with campers.
Crew Member, 05/2016 to 11/2017
Mod PizzaSammamish, WA,
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Maintained fast speed of service, especially during rush times.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Followed food safety protocols and best practices as instructed by ServSafe training.
Associate of Science: Social Work, Expected in 01/2021
Georgia State University - Atlanta, GA
High School Diploma: , Expected in 05/2017
Discovery High School - Lawrenceville, GA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Georgia State University
  • Discovery High School

Job Titles Held:

  • Customer Service Associate
  • Counselor
  • Crew Member


  • Associate of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: