Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

I have completed the Walker Career Dental Assisting Program at Warren Central High School. I graduated with an 3.2 GPA and completed High School with A’s and B’s. I am very passionate in what I do. This has always been my dream growing up. My position while I was at 21st Century Dental was assisting in procedures, greet and seat patients. While there, I would also assist with kids in procedures as well, I would clean the units after every visit. Also, I would take different x-rays, apply numbing gel, prep the rooms and set up trays for different procedures. Another task that I would do was reload and unload the autoclave as well as the put instruments in the Ultrasonic cleaner. I am am effective Customer Service Associate with 6 months of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

  • Problem Resolution
  • Customer Service
  • High-energy attitude
  • Credit card payment processing
  • Communication
  • Quick learner
  • Teamwork
  • Dependable
  • Responsible
  • Leadership
  • Honesty
  • Hardworking
  • Determined
02/2020 to Current
Customer Service Associate Giant Eagle Pittsburgh, PA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Reviewed account and service histories to identify trends and issues.
  • Served needs of as many as 40+ customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Served needs of as many as 40+ customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
02/2020 to 03/2020
Kidzone Willamette Dental Group Mercer Island, WA,
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Enforced rules to teach manners and maintain safe environment.
  • Provided nurturing and appropriate environment for children ranging in age from 1 to 13.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Cared for up to 25+ children ranging in age from 1 to 13.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Maintained organized and clean classroom and work areas.
  • Kept children safe and secure at all times.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Engaged groups of culturally diverse children in creative, safe and focused setting.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
01/2020 to 03/2020
Dental Assistant- Externship 21st Century Dental City, STATE,
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Administered x-rays under supervision.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Broke down and set up equipment and sanitized various dental tools.
  • Supported dentist chairside with procedures including, routine cleaning and filling.
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Created bitewing, panoramic and periapical X-ray images for dentist to review.
  • Laid out dental instruments and equipment before procedures.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
Expected in 06/2020
High School Diploma:
Warren Central High School - Indianapolis, IN
  • First Aid/CPR
  • Bloodborne Pathogens
  • Epi Pen/Anaphylaxis Shock
  • K12 Prescription Drug Safety Program

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School Attended

  • Warren Central High School

Job Titles Held:

  • Customer Service Associate
  • Kidzone
  • Dental Assistant- Externship


  • High School Diploma

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