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I have completed the Walker Career Dental Assisting Program at Warren Central High School. I graduated with an 3.2 GPA and completed High School with A’s and B’s. I am very passionate in what I do. This has always been my dream growing up. My position while I was at 21st Century Dental was assisting in procedures, greet and seat patients. While there, I would also assist with kids in procedures as well, I would clean the units after every visit. Also, I would take different x-rays, apply numbing gel, prep the rooms and set up trays for different procedures. Another task that I would do was reload and unload the autoclave as well as the put instruments in the Ultrasonic cleaner. I am am effective Customer Service Associate with 6 months of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
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- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Reviewed account and service histories to identify trends and issues.
- Served needs of as many as 40+ customers per shift, including collecting payments, tracking rewards and handling customer service issues.
- Served needs of as many as 40+ customers per shift, including collecting payments, tracking rewards and handling customer service issues.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Discussed new developments, misbehavior and concerns with parents or guardians.
- Enforced rules to teach manners and maintain safe environment.
- Provided nurturing and appropriate environment for children ranging in age from 1 to 13.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Cared for up to 25+ children ranging in age from 1 to 13.
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Maintained organized and clean classroom and work areas.
- Kept children safe and secure at all times.
- Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
- Engaged groups of culturally diverse children in creative, safe and focused setting.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Administered x-rays under supervision.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Broke down and set up equipment and sanitized various dental tools.
- Supported dentist chairside with procedures including, routine cleaning and filling.
- Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Laid out dental instruments and equipment before procedures.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
Warren Central High School - Indianapolis, IN
- First Aid/CPR
- Bloodborne Pathogens
- Epi Pen/Anaphylaxis Shock
- K12 Prescription Drug Safety Program
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School Attended
- Warren Central High School
Job Titles Held:
- Customer Service Associate
- Kidzone
- Dental Assistant- Externship
Degrees
- High School Diploma
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