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Customer Service Associate Resume Example

Resume Score: 80%

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CUSTOMER SERVICE ASSOCIATE
Summary

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Expertise in coordinating [Number]-member customer service team and developing programs to enhance productivity.

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Cheerful and upbeat [Job Title] with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Effective [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Driven, personable [Job Title] with over [Number] years of experience interfacing with clients. Dedicated outside-the-box strategic thinker. Extensive expertise in customer relationship management, conflict resolution, time management and document control.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Flexible [Job Title] with [Number] years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Skills
  • [Type] support
  • MS Office proficiency
  • Inbound and outbound calling
  • Software troubleshooting
  • Customer Service
  • Effective communication
  • Problem Resolution
  • Safety regulations
  • Credit card payment processing
  • Retail sales customer service
  • Problem-solving abilities
  • Customer relations
  • Call center experience
  • Store maintenance
Experience
Customer Service Associate, Company Name, September 2019-January 2020City, State
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Customer Service Cashier, Company Name, August 2017-March 2018City, State
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Greeted customers and responded to informational requests.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Operated cash register, collected payments and provided accurate change.
Hostess, Company Name, April 2016-January 2018City, State
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Answered telephone to provide dining information and take party reservations.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Education and Training
English Language And Literature, , , Freeport High School, , CityStateJune 2017
Associate of ScienceCriminal Justice, , Boces Technical School, CityState
Some College (No Degree)Criminal Justice, , Nassau Community College, CityState
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Freeport High School
  • Boces Technical School
  • Nassau Community College

Job Titles Held:

  • Customer Service Associate
  • Customer Service Cashier
  • Hostess

Degrees

  • Associate of Science
    Some College (No Degree)

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