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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Friendly and efficient Office manager devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Real Estate Investments standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Energetic and reliable Office support specialist well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

Skills
  • Office support
  • Inbound and outbound calling
  • MS Office proficiency
  • Quality assurance
  • Effective communication
  • Employee management
  • Customer Service
  • Customer relationship management
  • Microsoft Office expertise
  • Clerical support
Experience
Customer Service Associate | 10/2018 to 02/2019
Company Name - City, State
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Delivered service and support to each customer, paving way for future business opportunities.
Assistant Manager | 09/2011 to 05/2012
Company Name - City, State
  • Completed inventory audits to identify losses and project demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Supported sales management initiatives to optimize business development.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Office Manager | 06/2006 to 01/2010
Company Name - City, State
  • Increased office organization by developing filing system and customer database protocols.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Greeted visitors promptly and directed to correct locations.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Streamlined operational efficiencies by providing timely computer diagnosis and repair.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Managed office inventory by maintaining documentation of stock.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Generated financial reports for management review.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Prioritized project components and organized scopes.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
Education and Training
Hennepin Technical College - City, State
Some College (No Degree)
Office Support Specialist
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Resume Overview

School Attended

  • Hennepin Technical College

Job Titles Held:

  • Customer Service Associate
  • Assistant Manager
  • Office Manager

Degrees

  • Some College (No Degree)

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