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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Customer Service Associate

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about the service industry and standards along with strong skills in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Energetic and reliable customer service well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.

Skills
  • MS Office proficiency
  • Project management
  • Safety regulations
  • Quality assurance
  • Sales techniques
  • Effective communication
  • Quality control
  • Shipping and receiving understanding
  • Freight operations
  • Credit card payment processing
  • Cross-functional collaboration
  • Quality assurance controls
  • Customer service
  • High-energy attitude
  • Technologically savvy
Experience
Customer Service Associate
City, StateCompany Name/Mar 2017 to Apr 2020
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Warehouse Worker
City, StateCompany Name/May 2015 to Oct 2017
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Cleaned and maintained warehouse to comply with Occupational Safety and Health Administration (OSHA) and state safety and health standards.
  • Transferred heavy materials from ground level to elevated storage locations to facilitate timely retrieval of items.
Dishwasher
City, StateCompany Name/Feb 2014 to May 2015
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment through [Technique] and [Technique]
  • Washed pots, pans and trays by hand and using industrial washing machine.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
  • Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Cleaned and sanitized various kitchen surfaces using specific cleaning supplies.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Prep Cook
City, StateCompany Name/Feb 2013 to Jun 2014
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Kept stations stocked and ready for use to maximize productivity.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Adhered to all regulatory standards regarding safe and sanitary food prep.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Executed proper techniques when preparing menu item ingredients.
  • Made all meals in accordance with company standards and requirements.
  • Dressed, seasoned and garnished appetizers and salads to prepare for food service.
Education and Training
GEDBruton High SchoolSep 2009City, State
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Resume Overview

School Attended

  • Bruton High School

Job Titles Held:

  • Customer Service Associate
  • Warehouse Worker
  • Dishwasher
  • Prep Cook

Degrees

  • GED

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