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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Professional Summary
  • Organized employee experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.
  • Dedicated cashier with 6+ years of experience collecting customer payments. Accurately take payments, calculate cash accurately, detect counterfeit bills and credit card transactions. Detailed and speedy when counting cash to balance cash drawer.
  • Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Skills
  • Customer service experience
  • Customer Service and Communication Skills
  • Customer service abilities
  • Fast food customer service
  • Customer service skills
  • Greeting customers
  • Public service
  • Customer service understanding
  • Cash Handling
  • Relationship building and management
  • Problem resolution
  • Communications
  • Organization
  • Customer service
  • Team management
  • MS Office
  • Currency counting
  • Product upselling
  • Multi-tasking ability
  • Order taking
  • Payment collection
  • Product knowledge
  • Payment processing
  • Customer assistance
  • Cash report creation
  • Credit card processing
  • Cash register systems
  • Basic math skills
  • Coupons and gift cards
  • Cash balancing
  • Cleaning and sanitizing
  • Refunds and exchanges
  • Cash register skills
  • Heavy lifting
  • Maintaining store appearance
  • Inventorying products
  • Currency sorting
  • Cash drawer management
  • Cash register operations
  • Friendly demeanor
  • Time management skills
  • Adaptability
  • Staff Training
  • Money handling
  • Refund handling
  • Cash register operation
  • Customer Relations
  • Payment accepting
  • Written and verbal communication
  • Checkout consistency
  • Order monitoring
  • Good telephone etiquette
  • Coaching and mentoring
  • Request prioritization
  • Product and service sales
  • Cash owed calculations
  • Computer proficiency
  • Receipt and refund issuance
  • Point-of-sale system operation
  • Staff Management
  • Training
Work History
Cashier, 09/2019 to 06/2020
Company Name – City, State
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Approached every question or concern with calm and level-headed approach to successfully address any need.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Processed exchanges and returns by processing them in company database.
  • Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
  • Assisted with purchasing decisions and located merchandise for customers.
  • Greeted customers and responded to requests for information.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Assisted customers by answering questions and fulfilling requests.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Handled
    customer
    complaints
    and
    concerns
    and escalted to direct supervisor for quick resolution.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Operated cash register for cash, check and credit card transactions with 96% accuracy.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Served needs of more than 6 customers in busy fast-paced environment.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Educated customers on promotions to enhance sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Efficiently processed new orders, completing 6 daily transactions with remarkable accuracy.
  • Assisted customers with special services, account updates and promotional options.
  • Reviewed weekly sales circulars and monitored price changes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped over 60 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Operated cash register for cash, check and credit card transactions with 99 % accuracy.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Used POS system to enter orders, process payments, and issue receipts.
Customer Service Associate , 09/2019 to 06/2020
Company Name – City, State
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Managed customer relations and customer service through daily communication and interaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Processed purchases and handled payment transactions using POS system.
  • Greeted customers entering store and promoted sales or special programs.
  • Skilled using cash register including processing sales discounts and refunds.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Kept the front of store and department areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Discussed refunds with customers, outlined restrictions and educated on policies.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Folded and arranged Type merchandise in attractive displays to drive sales.
Assistant Manager, 07/2017 to 09/2018
Company Name – City, State
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Managed 10 employees successfuly in fast-paced environment through proactive communication and positive feedback.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Mentored 4-6-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
Cashier, 11/2010 to 09/2013
Company Name – City, State
  • Counted cash in register drawer at beginning and end of shift.
  • Operated cash register for cash, check and credit card transactions with 99% accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Served needs of more than 100 customers in busy fast pace environment.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Prepared and submitted end-of-shift reports using POS system.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers with special services, account updates and promotional options.
  • Efficiently processed new orders, completing 100+ daily transactions with remarkable accuracy.
  • Educated customers on promotions to enhance sales.
Education
High School Diploma: Expected in 05/2028
South Charleston High School - City
NR-CMA: Medical Assistant, Expected in 03/2029
Ben Franklin Career Center - City
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Resume Overview

School Attended

  • South Charleston High School
  • Ben Franklin Career Center

Job Titles Held:

  • Cashier
  • Customer Service Associate
  • Assistant Manager

Degrees

  • High School Diploma : Expected in 05/2028
    NR-CMA : Medical Assistant , Expected in 03/2029

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