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Customer Service Associate Resume Example

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SR

CUSTOMER SERVICE ASSOCIATE
Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about many job standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Do not have my own vehicle at the moment but willing to try and find public transportation options.

Skills
  • Inbound and outbound calling
  • Quality assurance
  • Customer relationship management
  • Effective communication
  • Sales techniques
  • Customer relations
  • Call center experience
  • Quality control
  • Food presentation
  • Cutting and slicing techniques
  • Dish preparation
  • Focused and disciplined
  • Cleaning and organization
  • ServSafe certified
  • Grilling
  • Kitchen equipment cleaning
  • Plating dishes
  • Frying
  • Stocking supplies
  • Food preparation
  • Preparing ingredients
  • Stocking ingredients
  • Cleaning and sanitization
  • Operating fryers and grills
  • Facilities maintenance
  • Materials handling and transport
  • Warehouse operations
  • Time management
  • Able to lift and carry 60 lbs.
  • Microsoft Word
  • Microsoft Excel
  • Adaptive team player
  • Stockroom procedures
  • Materials transport
  • Reception area maintenance
  • Technologically savvy
  • Supervision
  • Team building
  • Breed and species knowledge
  • Patient relationship management
  • Patient bathing
  • Customer service
  • First Aid/CPR
  • Administrative support
  • Nutritious Feeding
  • Exercising and playing
  • Animal care
Education and Training
High School DiplomaJob Corps CenterManhattan ,KS,10/2013
Experience
WalgreensCustomer Service Associate | Shawnee, KS11/2019 to Current
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Processed customer account changes.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Replenished shelves to maintain adequate merchandise levels.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Fazoli'sCook | Overland Park, KS11/2018 to 09/2019
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Garnished and arranged dishes into creative presentations to delight patrons.
  • Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
  • Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
  • Operated all kitchen equipment safely to avoid injuries.
  • Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
  • Placed frequently used food such as chicken and veggies in proper storage containers and placed perishable items in refrigerator.
Woofs Dog Training CenterVeterinary Technician | Olathe, KS01/2017 to 12/2017
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Supervised waiting area, mopped floors, deep cleaned and rearranged magazines to maintain office.
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Delivered consistent customer service to pet owners, effectively increasing repeat business by 5%.
  • Walked animals outside for potty breaks 6 times per shift to avoid accidents in play areas and on bedding.
  • Kept dogs safe by remaining alert to environmental conditions such as heat index, following weather conditions and atmosphere of dogs behaviours.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Monitored animals during group play sessions, checking for signs of aggressive or fearful behavior and to prevent biting among dogs.
  • Laundered soiled animal bedding immediately to reduce infection, using appropriate chemicals.
  • Administered oral and rectal radio-opaque materials.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
American Eagle Distributing CoSorter | Ottawa, KS01/2014 to 05/2016
  • Contributed to operational efficiency by maintaining cleanliness of conveyor and areas surrounding sorting line.
  • Organized and marked materials with indications such as grade or acceptance-rejection status.
  • Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
  • Attentively monitored machines which automatically measure, sort or inspect products, calibrating equipment settings to correct for process lags.
  • Assessed arriving materials to verify match with purchase orders and submitted discrepancy reports as necessary.
  • Operated standard warehouse equipment to load, unload and transfer products, taking extra precaution when moving fragile materials.
  • Transported picked products to packing area and verified proper packaging, sealing and labeling.
  • Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
  • Unloaded and received shipments into warehouse, verified good condition and proper paperwork and transported to corresponding storage location.
  • Mastered inventory and warehouse software operation and troubleshooting and researched current warehousing trends and practices.
  • Loaded and unloaded powered sorters and conveyors and monitored and cleared jams.
  • Retrieved specific products from warehouse storage area according to customer order instructions in time to meet schedule.
  • Opened bags and cartons received in warehouse, sorted contents according to product type and number and confirmed quality of products received.
  • Cleaned and organized warehouse to facilitate safety and ease in locating products and monitored operating condition of warehouse equipment.
  • Sorted incoming shipments and separated packages by size, type and destination within warehouse.
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Resume Overview

Companies Worked For:

  • Walgreens
  • Fazoli's
  • Woofs Dog Training Center
  • American Eagle Distributing Co

School Attended

  • Job Corps Center

Job Titles Held:

  • Customer Service Associate
  • Cook
  • Veterinary Technician
  • Sorter

Degrees

  • High School Diploma

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