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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Effective [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Skills
  • [Type] support
  • Inbound and outbound calling
  • MS Office proficiency
  • Sales techniques
  • Clerical support
  • Customer relations
  • Customer service
  • Claims processing
  • General ledger entries
  • Vendor account monitoring
  • Payment processing
  • Audit support
  • General ledger accounting
Experience
July 2000
to
Current
Giant Food StoresBaltimore, MDCustomer Service Associate
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Established membership loyalty, executing flawless customer retail account management.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Maximized customer satisfaction by handling more than [Number] customer email and telephone interactions each day.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Set up and activated customer accounts.
  • Answered [Number] daily phone calls to resolve [Type] customer issues efficiently.
July 2000
to
Current
Giant Food StoresBaltimore, MDBilling Specialist
  • Engaged in oversight of all billing for [Type], [Type], [Type] and [Type].
  • Resolved billing issues by applying knowledge and completing in-depth research.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Tracked timely receipt of invoices, monitored and identified late invoices and contacted vendors to obtain tardy invoices.
  • Gathered information to produce accounts payable reports for review.
July 2000
to
Current
Giant Food StoresBaltimore, MDAccounting Clerk
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Prepared bank statements, deposits and other [Type] forms with accuracy and speed.
  • Updated accounting ledger and journals with updated transaction information.
  • Distributed itemized bills to office for internal accounting procedures.
  • Balanced reports and batch summaries to submit for approval.
  • Updated [Type] documents using [Software], consistently checking for accuracy and fixing errors.
  • Communicated with [Job title] about discrepancies and devised plans to reconcile financial issues.
Education and Training
The Community College of Baltimore CountyBaltimore, MDSome College (No Degree): General Studies
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Resume Overview

Companies Worked For:

  • Giant Food Stores

School Attended

  • The Community College of Baltimore County

Job Titles Held:

  • Customer Service Associate
  • Billing Specialist
  • Accounting Clerk

Degrees

  • Some College (No Degree) : General Studies

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