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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Well-qualified Customer Sales Associate proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Skills
  • Inbound and outbound calling
  • Sales techniques
  • Account Management
  • Record keeping strengths
  • Shipping procedures internationalization reporting requirements and presentation
  • Multi-line phone talent
  • Report preparation
  • Stocking and replenishing
  • Order fulfillment
  • Cash handling
  • File management
  • Customer Service
  • MS Office
  • Research
  • Documentation
  • Scheduling
  • Operations management
  • Training
  • Cash Management
Work History
Customer Service AssociateLowe's Home Improvement - Union Grove, AL03/2018 - Current
  • Issued receipts and processed refunds, credits, or exchanges
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
  • Recommended items to customers based on specific needs and explained features and benefits
  • Trained in loss prevention, visual merchandising and general sales skills
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Processed purchases and handled payment transactions using POS system
ManagerK & J Home Improvement & Landscaping - Union Grove, AL11/2012 - 01/2017
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Planned scheduled maintenance outages as part of preventive maintenance program.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Trained new employees in specific job requirements.
  • Prepared quotes for new products and services and composed budgets.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Completed weekly payroll for 20 employees with Dos and Quicken software.
  • Recorded inventory sales into organization's weekly income report.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Cross-trained existing employees in order to maximize team performance.
Secretary IIDelthia-Critique / Mainthia Technologies, Inc - Union Grove, AL09/2005 - 09/2012
  • Provided clerical support to 5 company employees by copying, faxing and filing documents.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered and directed calls using multi-line switchboard.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Assisted in writing Monthly reports and developing PowerPoint presentations
  • Wrote and proofread error-free letters, memorandum and other business correspondence.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Managed inventory, placed orders and handled payment for office supplies.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Oversaw master calendar and scheduling for 10 personnel.
Assistant Manager /ManagerDollar General - Union Grove, AL01/2000 - 08/2005
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Increased sales revenues by 2% over 30 days by promoting complementary products and educating customers about store promotions.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Coached team on effective up selling and cross-selling methods.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored employee performance and developed improvement plans.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Supervised team of 20 employees and provided feedback on performance.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Assessed workloads to meet seasonal fluctuation needs.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired and trained 20 staff associates and equipped to comply with company policies and procedures.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Promoted to Manager after only 6 months with company.
Education
Associate of Science: Medical Billing And Coding SpecialistUltimate Medical Academy - Clearwater, FLExpected in 06/2020
  • Coursework in Billing, Coding and Insurance.
  • Majored in Medical Billing and Coding Specialist.
Bachelor of Science: Medical Billing AdministrationAshford University - San Diego, CA2018
  • Coursework in Medical Billing, Coding and Insurance
  • Continuing education in Medical Billing Administration
Bachelor of Science: Medical ReimbursementVirginia College - Birmingham - Birmingham, AL2016
  • Majored in medical Reimbursement
  • Continuing education in Billing and Coding
  • Coursework in Billing, coding and Insurance
Bachelor of Science: Medical BillingPCDI - GA
  • Continuing education in Medical Billing
  • Coursework in Billing, Coding and Insurance
Certificate: Tourism And Travel ManagementElectronic Institute of Technology - Virginia Beach, VA1989
  • Coursework in Airlines, Trains and Hotel
Associate of Science: Travel And HospitalityCommonwealth Community College - Norfolk, VA1988
  • Majored in Travel & Tourism
  • Coursework in Airlines, Train and Hotel reservations
Bookkeeping & Accounting -DiplomaNorth American Correspondence School - Scranton, PA1986
  • Majored in Accounting
High School DiplomaWallace State Community College - Hanceville, AL1983
Basic StudiesGood Hope High School - Cullman, AL
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Resume Overview

Companies Worked For:

  • Lowe's Home Improvement
  • K & J Home Improvement & Landscaping
  • Delthia-Critique / Mainthia Technologies, Inc
  • Dollar General

School Attended

  • Ultimate Medical Academy
  • Ashford University
  • Virginia College - Birmingham
  • PCDI
  • Electronic Institute of Technology
  • Commonwealth Community College
  • North American Correspondence School
  • Wallace State Community College
  • Good Hope High School

Job Titles Held:

  • Customer Service Associate
  • Manager
  • Secretary II
  • Assistant Manager /Manager

Degrees

  • Associate of Science : Medical Billing And Coding Specialist
    Bachelor of Science : Medical Billing Administration
    Bachelor of Science : Medical Reimbursement
    Bachelor of Science : Medical Billing
    Certificate : Tourism And Travel Management
    Associate of Science : Travel And Hospitality
    Bookkeeping & Accounting -Diploma
    High School Diploma
    Basic Studies

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