Customer Service Associate Resume Example
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CUSTOMER SERVICE ASSOCIATE
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Well-qualified Customer Sales Associate proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Skills
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Work History
Customer Service AssociateCorptax - Washington , DC03/2018 - Current
- Issued receipts and processed refunds, credits, or exchanges
- Provided primary customer support to internal and external customers in fast-paced environment
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
- Recommended items to customers based on specific needs and explained features and benefits
- Trained in loss prevention, visual merchandising and general sales skills
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
- Offered advice and assistance to customers, paying attention to special needs or wants
- Processed purchases and handled payment transactions using POS system
ManagerRicoh Americas Corporation - Valencia , CA11/2012 - 01/2017
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Trained new employees in specific job requirements.
- Prepared quotes for new products and services and composed budgets.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Completed weekly payroll for 20 employees with Dosand Quicken software.
- Recorded inventory sales into organization's weekly income report.
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Cross-trained existing employees in order to maximize team performance.
Secretary IIBaptist Health - Alabama - Montgomery , AL09/2005 - 09/2012
- Provided clerical support to 5 company employees by copying, faxing and filing documents.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered and directed calls using multi-line switchboard.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Assisted in writing Monthly reports and developing PowerPoint presentations
- Wrote and proofread error-free letters, memorandum and other business correspondence.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Managed inventory, placed orders and handled payment for office supplies.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Oversaw master calendar and scheduling for 10 personnel.
Assistant Manager /ManagerDollar General - City , STATE01/2000 - 08/2005
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Increased sales revenues by 2% over 30 days by promoting complementary products and educating customers about store promotions.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Coached team on effective up selling and cross-selling methods.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored employee performance and developed improvement plans.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Supervised team of 20 employees and provided feedback on performance.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Attended monthly sales meetings and reported pertinent information to employees.
- Assessed workloads to meet seasonal fluctuation needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired and trained 20 staff associates and equipped to comply with company policies and procedures.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Promoted to Manager after only 6 months with company.
Education
Associate of Science: Medical Billing And Coding SpecialistUltimate Medical Academy - City, StateExpected in 06/2020
- Coursework in Billing, Coding and Insurance.
- Majored in Medical Billing and Coding Specialist.
Bachelor of Science: Medical Billing AdministrationAshford University - City, State2018
- Coursework in Medical Billing, Coding and Insurance
- Continuing education in Medical Billing Administration
Bachelor of Science: Medical ReimbursementVirginia College - Birmingham - City, State2016
- Majored in medical Reimbursement
- Continuing education in Billing and Coding
- Coursework in Billing, coding and Insurance
Bachelor of Science: Medical BillingPCDI - City
- Continuing education in Medical Billing
- Coursework in Billing, Coding and Insurance
Certificate: Tourism And Travel ManagementElectronic Institute of Technology - City1989
- Coursework in Airlines, Trains and Hotel
Associate of Science: Travel And HospitalityCommonwealth Community College - City1988
- Majored in Travel & Tourism
- Coursework in Airlines, Train and Hotel reservations
Bookkeeping & Accounting -DiplomaNorth American Correspondence School - City1986
- Majored in Accounting
High School DiplomaWallace State Community College - City, State1983
Basic StudiesGood Hope High School - City, State
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Resume Overview
School Attended
- Ultimate Medical Academy
- Ashford University
- Virginia College - Birmingham
- PCDI
- Electronic Institute of Technology
- Commonwealth Community College
- North American Correspondence School
- Wallace State Community College
- Good Hope High School
Job Titles Held:
- Customer Service Associate
- Manager
- Secretary II
- Assistant Manager /Manager
Degrees
- Associate of Science : Medical Billing And Coding Specialist
Bachelor of Science : Medical Billing Administration
Bachelor of Science : Medical Reimbursement
Bachelor of Science : Medical Billing
Certificate : Tourism And Travel Management
Associate of Science : Travel And Hospitality
Bookkeeping & Accounting -Diploma
High School Diploma
Basic Studies
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