Customer Service Associate Resume Example Fiserv, Inc.

CUSTOMER SERVICE ASSOCIATE

Summary

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Driven and personable Customer Solutions Specialist with over [Number] years of experience interfacing with clients. Dedicated and outside-the-box strategic thinker with expertise in customer relationship management, conflict resolution, time management, document control and leadership.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills

Inbound and outbound calling
[Type] support
MS Office proficiency
Project management
Safety regulations

Effective communication
Sales techniques
Customer service
Stockroom procedures
Customer relations

Experience

01/2008 to 03/2019

Customer Service AssociateFiserv, Inc. － Dublin , OH

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Processed customer account changes.
Documented conversations with customers to track requests, problems and solutions.
Shared detailed information regarding [Product or Service] options to help customers make decisions.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Evaluated customer account information to assess current issues and determine potential solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Liaised between customers and retail buyers to expedite orders and meet customer demands.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Set up and activated customer accounts.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Replenished shelves to maintain adequate merchandise levels.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Updated [Type] system with order specifics and customer details, preferences and billing information.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Answered [Number] daily phone calls to resolve [Type] customer issues efficiently.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.

12/2017 to 01/2019

CashierMartin Management Group － Bennettsville , SC

Helped customers find specific products, answering questions and offering advice.
Provided assistance with purchases, locating items and signing up for rewards programs.
Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Properly verified customer identification for alcohol or tobacco purchases.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Processed customer payments quickly and returned exact change and receipts.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Worked closely with front-end staff to assist customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

02/2009 to 04/2011

CashierMartin Management Group － Huber Heights , OH

Processed returned items in accordance with store policy.
Helped customers find specific products, answering questions and offering advice.
Provided assistance with purchases, locating items and signing up for rewards programs.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Properly verified customer identification for alcohol or tobacco purchases.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Assisted customers with account updates, new service additions and promotional offers.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Welcomed customers, offering assistance to help find necessary store items.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
Processed customer payments quickly and returned exact change and receipts.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Worked closely with front-end staff to assist customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Learned roles of other departments to provide coverage and keep store operational.

Education and Training

05/2006

High School DiplomaCatalina Magnet High School － City, State

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Customer Service Associate Resume Example

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