Customer Service Associate Resume Example OFST Oilfield Services & Technology

CUSTOMER SERVICE ASSOCIATE

Summary

Knowledgeable in accounting processes and procedures. Motivated to keep records current and accurate to maintain sound financial systems. Detail-oriented and methodical with strong analytical and communication skills. Diligent in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Efficient accounting professional with strong GAAP knowledge and data analysis expertise. Directed accounting team and maintained timely operations in challenging environment. Effective prioritization and communications skills enabled positive outcomes.

Skills

Inbound and outbound calling
MS Office proficiency
Customer Service
Project management
Employee management
Customer relationship management
Problem Resolution
Credit card payment processing
System implementation
Problem-solving abilities
Clerical support

Shipping and receiving understanding
Customer relations
Data evaluation
Office equipment proficiency
Year-end close
Accounting and bookkeeping
General ledger entries
A/P and A/R
Reporting
Account reconciliation
General ledger accounting

Experience

OFST - Oilfield Services & Technology | Odessa, TXCustomer Service Associate06/2014 - 03/2020

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Reviewed account and service histories to identify trends and issues.
Processed customer account changes using Accumatica
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments
Evaluated customer account information to assess current issues and determine potential solutions.
Trained new employees on procedures and policies in order to maximize team performance.
Set up and activated customer accounts to maintain QA satisfaction levels.
Consulted with customers to determine best methods to resolve service and billing issues.
Created and implemented processes for improved documentation

TMK - Ultra Premium Oilfield Services | Odessa, TXAdministrative Assistant09/2011 - 06/2014

Developed administrative processes to achieve organizational objectives and improve office efficiency.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Conducted research using various media sources to obtain relevant data for staff requirements.

Ultra Premium Oilfield Services | Odessa, TXAccounts Payable Specialist08/2010 - 09/2011

Prepared and updated vendor files, including tax and insurance information.
Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
Coded invoices and other records to maintain organized and accurate records.
Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Assessed data and information to check entries, calculations and billing codes for accuracy.

DFI Contract Design Inc | Odessa, TXVice President of Operations/Administrator11/1988 - 09/2004

Coordinated work across departments to keep teams on track with company goals.
Delivered expert thought leadership recognized for driving process improvements.
Boosted company profits by optimizing performance strategies and increasing efficiency.
Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
Leveraged analytical, design and implementation skills to offer leadership and support to all operations areas.
Brought about substantial operational improvements by reworking policies and enhancing enforcement.
Completed quarterly reports to include findings via conducting site visits and subsequent report generation.
Created business process flows to identify opportunities for improvement.
Managed all budget and payroll operations for company.
Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
Supervised daily operations
Assisted sales team with development of aggressive sales strategies to achieve sustained market growth.
Assessed accounting accuracy, performing daily cash functions, including A/P and A/R tracking, budgeting, payroll transactions, wage allocation, salary expenses, online donations and bank, credit card and petty cash reconciliations.
Investigated and resolved discrepancies in monthly bank accounts.
Preformed month-end and year-end close activities, including annual reporting.
Tracked and managed expenditures annually.
Prepared and reviewed financial statements, resolving discrepancies after careful analysis.
Collaborated extensively with auditors during preliminary and year-end audit processes.
Monitored all company costs and presented budget forecast
Prepared monthly and year-end closing statements, financial documents and invoices.
Identified operational process inefficiencies and recommended necessary improvements.
Secured staff payment traceability, accurately calculating deductions while preparing and processing payroll via Team Design
Managed and coached employees in job tasks and duties.

Education and Training

American Commercial College Of Texas | Odessa, TXDiploma in Business Computer Science 09/1988

4.0 GPA

Odessa College | Odessa, TXContinuing Education in Accounting Technology And Bookkeeping

Completed continuing education in Teaching Skills for Educational Aides
Completed continuing education in Lessons in Leadership
Completed continuing education in Peachtree Accounting

Activities and Honors

ECISD - Leadership Course

Volunteers in Public Schools

Service as PTA President

Volunteer Chairman 1985-1986

Volunteer Chairman 1986-1987

Awarded Meritorious Service 1986

Fannin Elementary School

Outstanding Volunteer

Service as PTA President 1987

Outstanding Volunteer

Service as VIP Chairman 1987

ECISD

Outstanding Volunteer 1986-1987

Outstanding Volunteer Group 1986-1987

National School Volunteer Program

Outstanding National School Volunteer 1988

Permian Basin Girl Scouts 1988-1991

Resume Overview

Companies Worked For:

OFST - Oilfield Services & Technology
TMK - Ultra Premium Oilfield Services
Ultra Premium Oilfield Services
DFI Contract Design Inc

School Attended

American Commercial College Of Texas
Odessa College

Job Titles Held:

Customer Service Associate
Administrative Assistant
Accounts Payable Specialist
Vice President of Operations/Administrator

Degrees

Diploma in Business Computer Science
Continuing Education in Accounting Technology And Bookkeeping

Customer Service Associate Resume Example

Resume Score: 80%

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