LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Associate
Please provide a type of job or location to search!
SEARCH

Customer Service Associate Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
DR
CUSTOMER SERVICE ASSOCIATE
Summary

Knowledgeable in accounting processes and procedures. Motivated to keep records current and accurate to maintain sound financial systems. Detail-oriented and methodical with strong analytical and communication skills. Diligent in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Efficient accounting professional with strong GAAP knowledge and data analysis expertise. Directed accounting team and maintained timely operations in challenging environment. Effective prioritization and communications skills enabled positive outcomes.

Skills
  • Inbound and outbound calling
  • MS Office proficiency
  • Customer Service
  • Project management
  • Employee management
  • Customer relationship management
  • Problem Resolution
  • Credit card payment processing
  • System implementation
  • Problem-solving abilities
  • Clerical support
  • Shipping and receiving understanding
  • Customer relations
  • Data evaluation
  • Office equipment proficiency
  • Year-end close
  • Accounting and bookkeeping
  • General ledger entries
  • A/P and A/R
  • Reporting
  • Account reconciliation
  • General ledger accounting
Experience
OFST - Oilfield Services & Technology | Odessa, TXCustomer Service Associate06/2014 - 03/2020
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Processed customer account changes using Accumatica
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Trained new employees on procedures and policies in order to maximize team performance.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Created and implemented processes for improved documentation
TMK - Ultra Premium Oilfield Services | Odessa, TXAdministrative Assistant09/2011 - 06/2014
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
Ultra Premium Oilfield Services | Odessa, TXAccounts Payable Specialist08/2010 - 09/2011
  • Prepared and updated vendor files, including tax and insurance information.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Coded invoices and other records to maintain organized and accurate records.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
DFI Contract Design Inc | Odessa, TXVice President of Operations/Administrator11/1988 - 09/2004
  • Coordinated work across departments to keep teams on track with company goals.
  • Delivered expert thought leadership recognized for driving process improvements.
  • Boosted company profits by optimizing performance strategies and increasing efficiency.
  • Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
  • Leveraged analytical, design and implementation skills to offer leadership and support to all operations areas.
  • Brought about substantial operational improvements by reworking policies and enhancing enforcement.
  • Completed quarterly reports to include findings via conducting site visits and subsequent report generation.
  • Created business process flows to identify opportunities for improvement.
  • Managed all budget and payroll operations for company.
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Supervised daily operations
  • Assisted sales team with development of aggressive sales strategies to achieve sustained market growth.
  • Assessed accounting accuracy, performing daily cash functions, including A/P and A/R tracking, budgeting, payroll transactions, wage allocation, salary expenses, online donations and bank, credit card and petty cash reconciliations.
  • Investigated and resolved discrepancies in monthly bank accounts.
  • Preformed month-end and year-end close activities, including annual reporting.
  • Tracked and managed expenditures annually.
  • Prepared and reviewed financial statements, resolving discrepancies after careful analysis.
  • Collaborated extensively with auditors during preliminary and year-end audit processes.
  • Monitored all company costs and presented budget forecast
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Identified operational process inefficiencies and recommended necessary improvements.
  • Secured staff payment traceability, accurately calculating deductions while preparing and processing payroll via Team Design
  • Managed and coached employees in job tasks and duties.
Education and Training
American Commercial College Of Texas | Odessa, TXDiploma in Business Computer Science 09/1988
  • 4.0 GPA
Odessa College | Odessa, TXContinuing Education in Accounting Technology And Bookkeeping
  • Completed continuing education in Teaching Skills for Educational Aides
  • Completed continuing education in Lessons in Leadership
  • Completed continuing education in Peachtree Accounting
Activities and Honors

ECISD - Leadership Course

Volunteers in Public Schools

Service as PTA President

Volunteer Chairman 1985-1986

Volunteer Chairman 1986-1987

Awarded Meritorious Service 1986

Fannin Elementary School

Outstanding Volunteer

Service as PTA President 1987

Outstanding Volunteer

Service as VIP Chairman 1987

ECISD

Outstanding Volunteer 1986-1987

Outstanding Volunteer Group 1986-1987

National School Volunteer Program

Outstanding National School Volunteer 1988

Permian Basin Girl Scouts 1988-1991

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • OFST - Oilfield Services & Technology
  • TMK - Ultra Premium Oilfield Services
  • Ultra Premium Oilfield Services
  • DFI Contract Design Inc

School Attended

  • American Commercial College Of Texas
  • Odessa College

Job Titles Held:

  • Customer Service Associate
  • Administrative Assistant
  • Accounts Payable Specialist
  • Vice President of Operations/Administrator

Degrees

  • Diploma in Business Computer Science
    Continuing Education in Accounting Technology And Bookkeeping

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Associate-resume-sample

Customer Service Associate

Pink and White Spa LLC

Saint Louis, Missouri

Sales-Associate-Customer-Service-resume-sample

Sales Associate Customer Service

WALMART SUPERCENTER

Sacramento, California

Customer-Service-Associate-resume-sample

Customer Service Associate

Valdosta, Georgia

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.