Customer Service Associate Resume Example
Knowledgeable in accounting processes and procedures. Motivated to keep records current and accurate to maintain sound financial systems. Detail-oriented and methodical with strong analytical and communication skills. Diligent in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Efficient accounting professional with strong GAAP knowledge and data analysis expertise. Directed accounting team and maintained timely operations in challenging environment. Effective prioritization and communications skills enabled positive outcomes.
|
|
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Reviewed account and service histories to identify trends and issues.
- Processed customer account changes using Accumatica
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments
- Evaluated customer account information to assess current issues and determine potential solutions.
- Trained new employees on procedures and policies in order to maximize team performance.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Created and implemented processes for improved documentation
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Conducted research using various media sources to obtain relevant data for staff requirements.
- Prepared and updated vendor files, including tax and insurance information.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Coded invoices and other records to maintain organized and accurate records.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Coordinated work across departments to keep teams on track with company goals.
- Delivered expert thought leadership recognized for driving process improvements.
- Boosted company profits by optimizing performance strategies and increasing efficiency.
- Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
- Leveraged analytical, design and implementation skills to offer leadership and support to all operations areas.
- Brought about substantial operational improvements by reworking policies and enhancing enforcement.
- Completed quarterly reports to include findings via conducting site visits and subsequent report generation.
- Created business process flows to identify opportunities for improvement.
- Managed all budget and payroll operations for company.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Supervised daily operations
- Assisted sales team with development of aggressive sales strategies to achieve sustained market growth.
- Assessed accounting accuracy, performing daily cash functions, including A/P and A/R tracking, budgeting, payroll transactions, wage allocation, salary expenses, online donations and bank, credit card and petty cash reconciliations.
- Investigated and resolved discrepancies in monthly bank accounts.
- Preformed month-end and year-end close activities, including annual reporting.
- Tracked and managed expenditures annually.
- Prepared and reviewed financial statements, resolving discrepancies after careful analysis.
- Collaborated extensively with auditors during preliminary and year-end audit processes.
- Monitored all company costs and presented budget forecast
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Identified operational process inefficiencies and recommended necessary improvements.
- Secured staff payment traceability, accurately calculating deductions while preparing and processing payroll via Team Design
- Managed and coached employees in job tasks and duties.
- 4.0 GPA
- Completed continuing education in Teaching Skills for Educational Aides
- Completed continuing education in Lessons in Leadership
- Completed continuing education in Peachtree Accounting
ECISD - Leadership Course
Volunteers in Public Schools
Service as PTA President
Volunteer Chairman 1985-1986
Volunteer Chairman 1986-1987
Awarded Meritorious Service 1986
Fannin Elementary School
Outstanding Volunteer
Service as PTA President 1987
Outstanding Volunteer
Service as VIP Chairman 1987
ECISD
Outstanding Volunteer 1986-1987
Outstanding Volunteer Group 1986-1987
National School Volunteer Program
Outstanding National School Volunteer 1988
Permian Basin Girl Scouts 1988-1991
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Length
- Measurable results
- Typos
Resume Overview
School Attended
- American Commercial College Of Texas
- Odessa College
Job Titles Held:
- Customer Service Associate
- Administrative Assistant
- Accounts Payable Specialist
- Vice President of Operations/Administrator
Degrees
- Diploma in Business Computer Science
Continuing Education in Accounting Technology And Bookkeeping
Similar Resumes
