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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Professional Summary

An expert in factory production with 10 years of related experience and advanced customer service skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work areas at all times.

Skills
  • Technical support Support manufacturing processes
  • Training and development Schedule development
  • Process improvement Equipment maintenance
  • Manage schedules Inspect equipment
  • Monitor production Quality control
  • Oversee safety Handle materials
  • Maintain equipment Documentation
  • Coordinate schedules Serve customers
  • Communication skills
  • Dimensions
  • Documentation
  • Machinery
  • Materials
  • Merchandising
  • Money
  • Neat
  • Organizing
  • Peak
  • POS
  • Process improvement
  • Processes
  • Purchasing
  • Quality
  • Quality control
  • Repairs
  • Retail
  • Safety
  • Sales
  • Scanning
  • Scanners
  • Schematics
  • Technical support
Work History
02/2020 - CurrentCustomer Service Associate | Lowe's - Lebanon, MO
  • Helped customers every day by approaching conversations with positive attitude and helpful information.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
Floor Support Technician | Emerson/ Copeland - Lebanon, MO
  • Reviewed the incoming orders and assigned work to the assemblers to maintain a demanding schedule.
  • Continuously classified and filed records to keep the system efficient and all information organized.
  • Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks.
  • Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area.
  • Troubleshot and diagnosed problems with equipment such as welders and presses, independently resolving the routine issues and organizing more advanced repairs.
  • Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials.
03/1992 - 12/2020Assembler | Lowe Boats - Lebanon, MO
  • Shaped and fabricated parts by hand or with metalwork machines.
  • Identified damaged parts and quickly repaired or replaced the components.
  • Inspected and tested completed machinery to check the functionality and verify conformance to specifications.
  • Interpreted assembly specifications, schematics and manuals to complete high-quality work.
  • Assembled gears by skillfully aligning and meshing the gears in the gearboxes.
  • Completed regular equipment maintenance such as lubricating parts and replacing, Completed regular equipment maintenance such as lubricating parts and replacing high-friction items to keep the machine operating at its peak level.
  • Smoothed surfaces by removing rough spots, trimming lengths and carefully cleaning components to achieve a tight fit.
  • Shaped and fabricated parts by hand or with metalwork machines.
  • Checked parts against stock lists, carefully measuring dimensions to confirm clearance with tight tolerances.
  • Identified damaged parts and quickly repaired or replaced the components.
  • Interpreted assembly specifications, schematics and manuals to complete high-quality work.
  • Inspected and tested completed machinery to check the functionality and verify conformance to specifications.
  • Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area.
  • Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks.
  • Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials.
01/2005 - 07/2008Cashier/ Stocker | Target - Osage Beach, MO
  • High-friction items to keep the machine operating at its peak level.
  • Checked parts against stock lists, carefully measuring dimensions to confirm clearance with tight tolerances.
  • Smoothed surfaces by removing rough spots, trimming lengths and carefully cleaning components to achieve a tight fit.
  • Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area.
  • Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks.
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
  • Found ways to improve the customer experience by taking accountability and acting as a store Brand Ambassador.
  • Gained recognition for providing efficient service and a high degree of accuracy.
  • Returned non-purchased products to shelves and performed general merchandising functions.
  • Solved complaints by customers and issued credits for returned merchandise.
  • Verified prices and calculated totals using scanners and point of sale (POS) systems.
  • Supported company shrinks and safety initiatives by remaining alert and accurately scanning merchandise for purchase.
  • Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items.
  • Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations.
  • Engaged customers and built connections using a positive, upbeat attitude.
  • Helped management solve customer concerns with proactive approaches based on retail knowledge.
  • Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs.
  • Increased sales of target items by employing excellent upselling and communication skills.
  • Boosted team success by working well with all members and cross-training in different positions and departments.
  • Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays.
  • Stayed on top of policy changes and promotions to better serve customers with current information.
  • Consulted with customers to understand their desires and suggest the best products to meet their needs.
  • Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks.
  • Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area.
Education
Ozarks Technical Community College, Laclede, MOAssociates of Business Management: Marketing
Manteca Adult School, Manteca, CAGED:
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Resume Overview

Companies Worked For:

  • Lowe's
  • Emerson/ Copeland
  • Lowe Boats
  • Target

School Attended

  • Ozarks Technical Community College
  • Manteca Adult School

Job Titles Held:

  • Customer Service Associate
  • Floor Support Technician
  • Assembler
  • Cashier/ Stocker

Degrees

  • Associates of Business Management : Marketing
    GED :

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