close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Associate
Please provide a type of job or location to search!
SEARCH

Customer Service Associate Resume Example

Love this resume?Build Your Own Now
CUSTOMER SERVICE ASSOCIATE
Summary

Self-motivated individual successfully managing multiple, concurrent projects on consistent basis. Experienced in developing applications and features for the Computer Science/ Programming sector. Innovative professional willing to work hard to drive business success. Motivated to apply education and abilities to enhance programming operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in multiple tiered software programs with advanced interpersonal abilities.

Skills
  • MS Office proficiency
  • Effective communication
  • Software troubleshooting
  • Project management
  • Quality control
  • Project management abilities
  • Data evaluation
  • Cross-functional collaboration
  • System implementation
  • Technologically savvy
  • Quality assurance controls
  • High-energy attitude
  • Senior leadership support
  • Microsoft Office expertise
  • Software troubleshooting
Experience
Customer Service Associate06/2020 to CurrentOwens & Minor, Inc.Bangor , ME
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding Grocery needs, addressing pricing, out of stock concerns.
  • Worked with external corporate representatives to address customer needs.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Mentored junior team members and managed employee relationships.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Replenished shelves to maintain adequate merchandise levels.
  • Provided advice and front-line expertise to internal committees to improve team, service, and procedural standards.
  • Assessed customer needs and upsold products and services to maximize food and beverage sales.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Performed store opening duties, including counting cash drawers, and checking all equipment for proper functioning.
  • Provided excellent services for customers by following up on issues,.
  • Worked with managers to develop service improvement initiatives.
Cashier Specialist08/2018 to 06/2020Nothing Bundt CakesAustin , TX
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Offered every customer immediate and targeted attention to meet needs and promote weekly sale offerings.
  • Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
  • Backed up all departments by stocking shelves, retrieving products, and helping customers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
  • Helped customers find specific products, and answered questions,.
  • Read weekly sales inserts and monitored price changes.
  • Inspected items for damage and obtained replacements for customers.
  • Processed 50+ transactions per day with exceptional accuracy.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Trained new employees in cashiering procedures, helping in resolving issues.
  • Resolved issues with cash registers, card scanners and printers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
Cashier07/2017 to 08/2018Food LionCity , STATE
  • Assisted with purchases, locating items, and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Read weekly sales inserts and monitored price changes.
  • Inspected items for damage and obtained replacements for customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Store/Shift manager for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed 50+ transactions per day with exceptional accuracy.
  • Worked closely with front-end staff to assist customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Processed customer payments quickly and returned exact change and receipts.
Education and Training
High School Diploma06/2016Westwood High SchoolCity, State
Bachelor of Science: Computer Science05/2020Savannah State UniversityCity
  • GPA: 3.0, Cum laude graduate
  • Savannah State Donor Scholarship Recipient
  • Campus Activity Board Member 2019-2020
  • Dean's List Honoree
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

92Good
Resume Strength
  • Formatting

Resume Overview

School Attended

  • Westwood High School
  • Savannah State University

Job Titles Held:

  • Customer Service Associate
  • Cashier Specialist
  • Cashier

Degrees

  • High School Diploma 06/2016
    Bachelor of Science : Computer Science 05/2020

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Special-Customer-Service-Associate/Temp-Worker-resume-sample

Special Customer Service Associate/Temp Worker

Chenega Mios

Cannon Air Force Base , NM

Medical-Customer-Service-Associate-resume-sample

Medical Customer Service Associate

Pulse Physicians Organization

City , STATE

Customer-Service-Associate-resume-sample

Customer Service Associate

Lube-Tech

Golden Valley , MN

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.