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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Self-motivated individual successfully managing multiple, concurrent projects on consistent basis. Experienced in developing applications and features for the Computer Science/ Programming sector. Innovative professional willing to work hard to drive business success. Motivated to apply education and abilities to enhance programming operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in multiple tiered software programs with advanced interpersonal abilities.

Skills
  • MS Office proficiency
  • Effective communication
  • Software troubleshooting
  • Project management
  • Quality control
  • Project management abilities
  • Data evaluation
  • Cross-functional collaboration
  • System implementation
  • Technologically savvy
  • Quality assurance controls
  • High-energy attitude
  • Senior leadership support
  • Microsoft Office expertise
  • Software troubleshooting
Experience
Customer Service Associate06/2020 to CurrentFood LionSavannah, GA
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding Grocery needs, addressing pricing, out of stock concerns.
  • Worked with external corporate representatives to address customer needs.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Mentored junior team members and managed employee relationships.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Replenished shelves to maintain adequate merchandise levels.
  • Provided advice and front-line expertise to internal committees to improve team, service, and procedural standards.
  • Assessed customer needs and upsold products and services to maximize food and beverage sales.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Performed store opening duties, including counting cash drawers, and checking all equipment for proper functioning.
  • Provided excellent services for customers by following up on issues,.
  • Worked with managers to develop service improvement initiatives.
Cashier Specialist08/2018 to 06/2020Food LionSavannah, GA
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Offered every customer immediate and targeted attention to meet needs and promote weekly sale offerings.
  • Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
  • Backedup all departments by stocking shelves, retrieving products, and helping customers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
  • Helped customers find specific products, and answered questions,.
  • Read weekly sales inserts and monitored price changes.
  • Inspected items for damage and obtained replacements for customers.
  • Processed 50+ transactions per day with exceptional accuracy.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Trained new employees in cashiering procedures, helping in resolving issues.
  • Resolved issues with cash registers, card scanners and printers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
Cashier07/2017 to 08/2018Food LionColumbia, SC
  • Assisted with purchases, locating items, and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Read weekly sales inserts and monitored price changes.
  • Inspected items for damage and obtained replacements for customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Store/Shift manager for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed 50+ transactions per day with exceptional accuracy.
  • Worked closely with front-end staff to assist customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Processed customer payments quickly and returned exact change and receipts.
Education and Training
High School Diploma06/2016Westwood High SchoolBlythewood, SC
Bachelor of Science: Computer Science05/2020Savannah State UniversitySavannah, GA
  • GPA: 3.0, Cum laude graduate
  • Savannah State Donor Scholarship Recipient
  • Campus Activity Board Member 2019-2020
  • Dean's List Honoree
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Resume Overview

Companies Worked For:

  • Food Lion

School Attended

  • Westwood High School
  • Savannah State University

Job Titles Held:

  • Customer Service Associate
  • Cashier Specialist
  • Cashier

Degrees

  • High School Diploma 06/2016
    Bachelor of Science : Computer Science 05/2020

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