Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Blends academic training in economics and business administration with hands-on experience in sales and operations support to offer employers a track record of delivering on tasks accurately, efficiently, and quickly. Known for providing best-in-class customer service and communications in a variety of business settings.

Skills
  • Credit card payment processing
  • Call center experience
  • High-energy attitude
  • Microsoft Office expertise
  • Courteous demeanor
  • Data evaluation
  • Clerical support
  • Customer relations
  • In-store support
  • Call center operations
  • Professional telephone voice
  • Account updating
  • Customer communications
  • Data entry
  • Providing customer support
  • Data gathering
  • System documentation
  • Customer Service
  • Troubleshooting
  • Quality assurance
  • Call Center
  • Public Service
  • Quality control
  • Technologically savvy
  • Adaptive team player
  • Inbound and outbound calling
  • Shipping and receiving understanding
  • Quality assurance controls
  • Problem-solving abilities
  • Retail sales customer service
  • Business development understanding
  • Resolving issues
  • Fluent in English
  • Call documentation skills
  • Technical troubleshooting
  • Payment processing
  • Communicating with clients
  • Resolving issues
  • Technical troubleshooting
  • Problem Resolution
  • Customer relationship management
  • Customer Inquiries
  • Attention To Detail
  • Verbal And Written Communication
  • Education and Training
    Pearson College Phoenix, AZ Expected in 02/2021 GED : - GPA :
    Experience
    Owens & Minor, Inc. - Customer Service Associate
    Bismarck, ND, 05/2020 - Current
    • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
    • Documented conversations with customers to track requests, problems and solutions.
    • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
    • Evaluated customer account information to assess current issues and determine potential solutions.
    • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
    • Reviewed account and service histories to identify trends and issues.
    • Educated customers on special pricing opportunities and company offerings.
    • Delivered service and support to each customer, paving way for future business opportunities.
    • Asked probing questions to determine service needs and accurately input information into electronic systems.
    • Escalated customer concerns, store issues and inventory requirements to supervisors.
    • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
    • Set up and activated customer accounts to maintain QA satisfaction levels.
    Cox Enterprises - Independent Contractor
    Arkansas City, KS, 11/2019 - 05/2020
    • Recommend, select, and help locate or obtain merchandise
    • Answer questions regarding the store and its merchandise.
    • Managed quality control and maintained high level of customer satisfaction.
    • Developed, updated and optimized business intelligence resources.
    • Brought in substantial word-of-mouth business based on quality of work and customer service skills.
    • Delivered high level of customer service and support by answering questions
    • Reviewed customer requests, resolved questions and defined specifications before completing orders.
    • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
    Dollar Tree - Customer Retention Representative
    Davenport, IA, 05/2018 - 09/2019
    • Addressed customer complaints and issues escalated from Customer Support Center and regional personnel; maintain problem ownership and accountability.
    • Designed, evaluated and implemented several processes that saved thousands of hours toward the company.
    • Prepared reports, Power Point presentations and Excel spreadsheets weekly and monthly for executive management for concise and easy resolution.
    • Describe merchandise and explain use, operation, and care of merchandise to customers.
    • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
    • Compute sales prices, total purchases and receive and process cash or credit payment.
    • Answer questions regarding the store and its merchandise.
    • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
    • Explained new products and services to customers.
    • Performed customer negotiations to reach fair conclusion for both business and customer.
    • Compiled all calls and interactions into computer data system.
    • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
    • Set up and activated customer accounts to maintain QA satisfaction levels.
    • Evaluated customer account information to assess current issues and determine potential solutions.
    • Consulted with customers to determine best methods to resolve service and billing issues.
    • Evaluated benefits for each caller to determine service needs and address concerns.
    • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
    • Asked probing questions to determine service needs and accurately input information into electronic systems.
    • Achieved top satisfaction, retention and referral rankings on consistent basis.
    • Delivered service and support to each customer, paving way for future business opportunities.
    • Documented conversations with customers to track requests, problems and solutions.
    • Improved service quality and increased sales by developing strong knowledge of company's products and services.
    • Handled client inquiries with exceptional professionalism and enthusiasm.
    • Prevented key account losses by researching discrepancies for corrective action.
    • Established membership loyalty, executing flawless customer retail account management.
    • Escalated customer concerns, store issues and inventory requirements to supervisors.
    • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
    • Fielded customer complaints and queries, fast-tracking them for problem resolution.
    • Recommended, selected and helped locate merchandise based on customer needs and desires.
    • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
    • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
    • Responded to 35-50 customer queries daily.
    • Expressed appreciation for patronage, inviting and encouraging customer return visits.
    • Ranked as most effective in voc out of 135 representatives.
    • Served needs of as many as 30-40 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
    • Answered 35-50 daily phone calls to resolve Retention related customer issues.
    Shutterfly - Customer Service Representative
    City, STATE, 10/2017 - 02/2018
    • Assessed, organized and documented patient data to develop an appropriate plan of care.
    • Instructed patients and families regarding diagnosis, treatment plan and preventative care according to individualized health needs.
    • Interacted with family, physicians and other disciplines regarding patient care.
    • Developed and maintained reporting procedures for tracking the effectiveness of various programs.
    • Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately.
    • Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.
    • Assessed customer needs and upsold products and services to maximize sales.
    • Evaluated customer account information to assess current issues and determine potential solutions.
    • Reviewed account and service histories to identify trends and issues.
    • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
    • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
    • Educated customers on special pricing opportunities and company offerings.
    • Escalated customer concerns, store issues and inventory requirements to supervisors.
    • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
    • Consulted with customers to determine best methods to resolve service and billing issues.
    • Set up and activated customer accounts to maintain QA satisfaction levels.
    • Documented conversations with customers to track requests, problems and solutions.

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    Resume Overview

    School Attended

    • Pearson College

    Job Titles Held:

    • Customer Service Associate
    • Independent Contractor
    • Customer Retention Representative
    • Customer Service Representative

    Degrees

    • GED

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