Blends academic training in economics and business administration with hands-on experience in sales and operations support to offer employers a track record of delivering on tasks accurately, efficiently, and quickly. Known for providing best-in-class customer service and communications in a variety of business settings.
Skills
Credit card payment processing
Call center experience
High-energy attitude
Microsoft Office expertise
Courteous demeanor
Data evaluation
Clerical support
Customer relations
In-store support
Call center operations
Professional telephone voice
Account updating
Customer communications
Data entry
Providing customer support
Data gathering
System documentation
Customer Service
Troubleshooting
Quality assurance
Call Center
Public Service
Quality control
Technologically savvy
Adaptive team player
Inbound and outbound calling
Shipping and receiving understanding
Quality assurance controls
Problem-solving abilities
Retail sales customer service
Business development understanding
Resolving issues
Fluent in English
Call documentation skills
Technical troubleshooting
Payment processing
Communicating with clients
Resolving issues
Technical troubleshooting
Problem Resolution
Customer relationship management
Customer Inquiries
Attention To Detail
Verbal And Written Communication
Education and Training
Pearson CollegePhoenix, AZExpected in 02/2021 – –GED: - GPA:
Experience
Owens & Minor, Inc. - Customer Service Associate Bismarck, ND, 05/2020 - Current
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Documented conversations with customers to track requests, problems and solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Reviewed account and service histories to identify trends and issues.
Educated customers on special pricing opportunities and company offerings.
Delivered service and support to each customer, paving way for future business opportunities.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Recommend, select, and help locate or obtain merchandise
Answer questions regarding the store and its merchandise.
Managed quality control and maintained high level of customer satisfaction.
Developed, updated and optimized business intelligence resources.
Brought in substantial word-of-mouth business based on quality of work and customer service skills.
Delivered high level of customer service and support by answering questions
Reviewed customer requests, resolved questions and defined specifications before completing orders.
Delivered high level of customer service and support by answering questions and returning phone calls quickly.
Dollar Tree - Customer Retention Representative Davenport, IA, 05/2018 - 09/2019
Addressed customer complaints and issues escalated from Customer Support Center and regional personnel; maintain problem ownership and accountability.
Designed, evaluated and implemented several processes that saved thousands of hours toward the company.
Prepared reports, Power Point presentations and Excel spreadsheets weekly and monthly for executive management for concise and easy resolution.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Explained new products and services to customers.
Performed customer negotiations to reach fair conclusion for both business and customer.
Compiled all calls and interactions into computer data system.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Set up and activated customer accounts to maintain QA satisfaction levels.
Evaluated customer account information to assess current issues and determine potential solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Evaluated benefits for each caller to determine service needs and address concerns.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Delivered service and support to each customer, paving way for future business opportunities.
Documented conversations with customers to track requests, problems and solutions.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Handled client inquiries with exceptional professionalism and enthusiasm.
Prevented key account losses by researching discrepancies for corrective action.
Established membership loyalty, executing flawless customer retail account management.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Responded to 35-50 customer queries daily.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Ranked as most effective in voc out of 135 representatives.
Served needs of as many as 30-40 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
Answered 35-50 daily phone calls to resolve Retention related customer issues.
Shutterfly - Customer Service Representative City, STATE, 10/2017 - 02/2018
Assessed, organized and documented patient data to develop an appropriate plan of care.
Instructed patients and families regarding diagnosis, treatment plan and preventative care according to individualized health needs.
Interacted with family, physicians and other disciplines regarding patient care.
Developed and maintained reporting procedures for tracking the effectiveness of various programs.
Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately.
Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.
Assessed customer needs and upsold products and services to maximize sales.
Evaluated customer account information to assess current issues and determine potential solutions.
Reviewed account and service histories to identify trends and issues.
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