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Customer Service Associate Resume Example

Resume Score: 80%

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Sydney
Brown
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Inbound and Outbound Calling
  • Guest Services
  • Product Knowledge
  • Customer Complaint Resolution
  • Program Promotion
  • Teamwork
  • Community Relations
  • Project organization
  • Relationship development
  • Problem resolution
  • Team management
  • Moral conduct
  • Student Leadership
  • Conflict Resolution
Education
University of Wisconsin - MadisonMadison, WIExpected in 05/2023Bachelor of Arts: Legal Studies
  • Continuing education in Legal Studies
  • Coursework in Legal Studies, Latin, Classics, Genetics, and Astronomy
  • Recipient of Letters and Sciences General Knapp Scholarship
  • Member of the National Honor Society
  • Member of the Pre-Law Society
  • Member of the Criminal Justice Program
Work History
University Of Wisconsin-Madison- House Fellow
Madison, WI08/2020 - Current
  • Counseled peers on career, academic and personal concerns.
  • Performed several administrative duties, including room transfers, incident reports and maintenance requests.
  • Created and implemented social, educational and recreational programs for residents.
  • Developed rapport to create safe and trusting environment for care.
  • Coached students on useful life and personal care skills.
  • Attended, participated and contributed to monthly staff meetings addressing resident needs.
  • Led by example through mature behavior consistent with university regulations and rules.
  • Mentored and supervised groups of 40 residents
  • Enforced and implemented all university and campus housing policies.
  • Encouraged community atmosphere by implementing educational and social programs.
University Of Wisconsin-Madison- Desk Worker
Madison, WI08/2020 - Current
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Greeted 30 daily visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Entered resident data using StarRez, following procedures to keep information private.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Kohl's- Customer Service Associate
Onalaska, WI06/2019 - 01/2020
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Exceeded service objectives by applying proven customer service and sales best practices
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Managed customer relations and customer service through daily communication and interaction
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
  • Delivered superior client services, fostering strong rapport, retention and satisfaction
  • Informed customers about special promotions and provided detailed information for various products
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
  • Educated customers on promotions to enhance sales
  • Utilized exceptional communication to connect with customers, assess needs and present solutions
Linda's Bakery- Clerk
West Salem, Wisconsin02/2017 - 06/2019
  • Used downtime to prepare ingredients and restock supplies for expected busy periods.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Cooked batches of food according to standard recipes.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Cleaned walls, fans and drains in bakery coolers, display cases and work area.
  • Observed customer purchases in line and differentiated between standard portions.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Collaborated with team members to meet all food service needs for over 100 customers per day.
  • Processed payments and counted change to complete transactions.
Feature's Sports Bar And Grill- Table Busser
Holmen, WI05/2016 - 12/2016
  • Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and make working more enjoyable.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Supported servers by responding to guest needs and retrieving items.
  • Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Bussed tables, cleared, cleaned and set tables in quiet and efficient manner.
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Resume Overview

Companies Worked For:

  • University Of Wisconsin-Madison
  • Kohl's
  • Linda's Bakery
  • Feature's Sports Bar And Grill

School Attended

  • University of Wisconsin - Madison

Job Titles Held:

  • House Fellow
  • Desk Worker
  • Customer Service Associate
  • Clerk
  • Table Busser

Degrees

  • Bachelor of Arts : Legal Studies

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