Customer Service Associate Resume Example Owens & Minor, Inc.

CUSTOMER SERVICE ASSOCIATE

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Inbound and Outbound Calling
Guest Services
Product Knowledge
Customer Complaint Resolution
Program Promotion
Teamwork
Community Relations

Project organization
Relationship development
Problem resolution
Team management
Moral conduct
Student Leadership
Conflict Resolution

Education

University of Wisconsin - MadisonCity, StateExpected in 05/2023Bachelor of Arts:Legal Studies

Continuing education in Legal Studies
Coursework in Legal Studies, Latin, Classics, Genetics, and Astronomy
Recipient of Letters and Sciences General Knapp Scholarship
Member of the National Honor Society
Member of the Pre-Law Society
Member of the Criminal Justice Program

Work History

Owens & Minor, Inc. - House Fellow
Columbia , SC08/2020 - Current

Counseled peers on career, academic and personal concerns.
Performed several administrative duties, including room transfers, incident reports and maintenance requests.
Created and implemented social, educational and recreational programs for residents.
Developed rapport to create safe and trusting environment for care.
Coached students on useful life and personal care skills.
Attended, participated and contributed to monthly staff meetings addressing resident needs.
Led by example through mature behavior consistent with university regulations and rules.
Mentored and supervised groups of 40 residents
Enforced and implemented all university and campus housing policies.
Encouraged community atmosphere by implementing educational and social programs.

Charles River - Desk Worker
Memphis , TN08/2020 - Current

Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Greeted 30 daily visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Entered resident data using StarRez, following procedures to keep information private.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Kohl's - Customer Service Associate
City , STATE06/2019 - 01/2020

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Improved customer satisfaction ratings by addressing issues and fostering timely resolution
Conferred with customers about concerns with products or services to resolve problems and drive sales
Exceeded service objectives by applying proven customer service and sales best practices
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Managed customer relations and customer service through daily communication and interaction
Provided primary customer support to internal and external customers in fast-paced environment
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
Delivered superior client services, fostering strong rapport, retention and satisfaction
Informed customers about special promotions and provided detailed information for various products
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
Utilized basic sales strategy to engage customers and present solutions to suit individual needs
Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
Educated customers on promotions to enhance sales
Utilized exceptional communication to connect with customers, assess needs and present solutions

Linda's Bakery - Clerk
City , STATE02/2017 - 06/2019

Used downtime to prepare ingredients and restock supplies for expected busy periods.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Cooked batches of food according to standard recipes.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
Cleaned walls, fans and drains in bakery coolers, display cases and work area.
Observed customer purchases in line and differentiated between standard portions.
Promoted customer loyalty by efficiently handling food and service complaints.
Collaborated with team members to meet all food service needs for over 100 customers per day.
Processed payments and counted change to complete transactions.

Feature's Sports Bar And Grill - Table Busser
City , STATE05/2016 - 12/2016

Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and make working more enjoyable.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Supported servers by responding to guest needs and retrieving items.
Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Bussed tables, cleared, cleaned and set tables in quiet and efficient manner.

Resume Overview

School Attended

University of Wisconsin - Madison

Job Titles Held:

House Fellow
Desk Worker
Customer Service Associate
Clerk
Table Busser

Degrees

Bachelor of Arts : Legal Studies

Customer Service Associate Resume Example

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