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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Executive Profile
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns. Experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. Leader who successfully manages large-volume orders and adeptly operates grills, deep-fat fryers and griddles.
Skill Highlights
  • Staff development
  • Staff training
  • Supervision and training
  • Calm under pressure
  • Customer-oriented
  • Strong leader
  • Full service restaurant background
  • Hiring and training
  • Adaptable
Core Accomplishments
Supported all kitchen operations. Maintained daily cleanliness of blacktop granite grill, gas stove, and fryers. Assisted in maintaining preparation and service areas in a sanitary condition. Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
Professional Experience
Customer Service Associate 09/2016 to Current Roses Express Variety Wholesalers Inc Lexington, NC
  • Greeting customers, handling cash registers, refunds, exchanges and customer complaints and grievances.
  • Keeping the service desk clean and presentable at all times.
  • Working in the soft lines department keeping merchandise off the floor and on the racks, organizing clothes by style and size.
  • Unloading truck orders loading onto freights and onto sales floor.
Construction Laborer 10/2015 to 09/2016 Browns Contracting Service Charlotte, NC
  • Measuring area to lay concrete, building measured wooden structures, pulling up slabs of concrete to demolish.
  • Digging ground and clearing of rocks and debris for a smooth surface for the new concrete
  • Laying concrete and cleaning up afterwards.
Kitchen Manager 05/2013 to 06/2015 Chipotle Mexican Grill Parma Heights, OH
  • Maintenance of kitchen equipment (grill, cooler, rice cooker, cooking tools, etc..)
  • Taking stock inventory, ordering trucks, putting trucks away,
  • Creating and leading a team of top performers empowered by high standards.
  • Learning proper use of knifes and safety.
  • Learning chemical safety, and proper sanitation techniques.
  • Handling raw foods such as chicken, steak, lettuce, tomatoes, and other fresh produce without cross-contamination.
  • Cooking and preparing hot and cold foods according to recipes.
  • Maintaining a fun, friendly, hard working atmosphere in the back and front of house.
  • Training new hires and advancing crew members on back of house kitchen duties, cross training on opening and closing procedures.
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Crew Member 02/2011 to 06/2013 McDonald's Parma Heights, OH
  • Cooking with the use of grills, fryers, and toasters.
  • Serving fast safe and accurate foods according to procedures and recipes.
  • Working in a fast paced environment.
  • Handling cash registers and serving customers in the Drive-thru windows.
Education
Criminal Justice 2021 Davidson County Community College Lexington, NC, United States Currently enrolled and pursuing.
Personal Information
  • Place of Birth: Cleveland, Ohio
  • Date of Birth: 29th of April, 1993
  • Present Resident in Lexington, North Carolina
  • Sex: Female
  • Status: Single, never married. No children.
  • Hobbies: Reading, traveling, swimming, and fishing.
Skills
  • Capable of working in a fast-paced environment.
  • Wide variety of knowledge in the kitchen/restaurant business.
  • Lean and adapt quickly.
  • Able to remain calm in high pressure situations.
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Resume Overview

Companies Worked For:

  • Roses Express Variety Wholesalers Inc
  • Browns Contracting Service
  • Chipotle Mexican Grill
  • McDonald's

School Attended

  • Davidson County Community College

Job Titles Held:

  • Customer Service Associate
  • Construction Laborer
  • Kitchen Manager
  • Crew Member

Degrees

  • Criminal Justice 2021

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