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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Certified cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. I love working with customers and helping them find the product they are looking for I hate to see a customer go home not satisfied. I'm a very upbeat person. Very exited to be at work. I really passionate about makeup and hair and I feel that ulta will be a good start for me to get on to my dream career. Im very dedicated when it comes to work. I like learning new things and going above and beyond when it comes to work.

Skills
  • Sales techniques
  • Effective communication
  • Customer service
  • Customer greeting
  • Customer assistance
  • Personable guest service
  • Inbound and outbound calling
  • High-energy attitude
Experience
06/2019 to Current
Customer Service AssociateHarris Teeter － Chapel Hill, NC
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered phone calls and directed to designated individuals or departments.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Replenished shelves to maintain adequate merchandise levels.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Answered customer questions regarding products and store services.
  • Retrieved grocery carts from parking lot and returned to appropriate areas.
  • Maintained clean, orderly and safe store environment by removing trash and keeping aisles clear of merchandise.
  • Cleaned store front end to deliver professional and aesthetically pleasing appearance.
  • Took back iteams customers did not want.
  • Processed returned items in accordance with store policy.
  • Helped the online shoppers when needed
  • When online shooping i would replace out of stock iteams if asked,
  • Would call customer let them know about there order and if they have any questions.
  • Helped bagged customers iteams
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Did till aduits on cashiers to help see where the money was
  • Gave out breaks and lunches to associates
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Read weekly sales inserts and monitored price changes.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Processed western unions by sending money and picking up money.
  • Processed money orders for customers.
  • Processed lottery tickets.
11/2018 to 06/2019
Cashier, Bagger, Online ShopperFood Lion － Pittsboro, NC
  • Retrieved grocery carts from parking lot and returned to appropriate areas.
  • Assisted with organization and cleaning to maintain tidy store appearance.
  • Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
  • Maintained clean, orderly and safe store environment by removing trash and keeping aisles clear of merchandise.
  • Connected customers with associate or member of management to handle advanced needs.
  • Provided customer service to shoppers in order to provide product knowledge and help customers select best products.
  • Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
  • Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
  • Shopped orders online
  • Completed pickup and shopping orders for food lion to go customers
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Communicated with customer to confirm clarity of order
  • Inspected parking lot to verify vehicles were properly parkrf
  • Check customers ID if they purchased alchol or tobaco products through food lion to go
  • Put bags up in storage while I was waiting for customers
  • Carried grocerys out to customers car
  • Collected payment
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to helpfind necessary store items.
  • Helped stock food in deli and in meat deparement.
12/2017 to 09/2018
CashierFood Lion － Pittsboro, NC
  • Trained new employees in cashiering procedures, offering assistance in resolving price issues.
  • Processed customer payments quickly and returned exact change and receipts.
  • Carefully bagged purchases properly to prevent merchandise breakage.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrote rainchecks for iteams that where on sale, that we were out of stock of.
Education and Training
06/2018
High School DiplomaNorthwood High School － Pittsboro, NC
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Resume Overview

Companies Worked For:

  • Harris Teeter
  • Food Lion

School Attended

  • Northwood High School

Job Titles Held:

  • Customer Service Associate
  • Cashier, Bagger, Online Shopper
  • Cashier

Degrees

  • High School Diploma

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