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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
As a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
  • Sales techniques
  • Customer service
  • Negotiation
  • Inbound and outbound calling
  • Money handling abilities
  • Complaint resolution
  • Stocking and replenishing
  • Record-keeping strengths
  • Strong verbal communication
  • Bilingual: Cantonese and Vietnamese
  • Product knowledge
  • Package preparation
  • Customer relations
  • Listening
  • Cantonese
  • Oral
  • Customer relations
  • Customer service
  • Listening
  • Money
  • Negotiation
  • Patient assistance
  • Bathing
  • Quality
  • Quick
  • Record-keeping
  • Safety
  • Sales
  • Teamwork
  • Verbal communication
  • Vietnamese
Work History
Customer Service Associate, 01/2016 to 05/2019
The Hertz CorporationPlainfield, IL,
  • Managed customer relations and customer service through daily communication and interaction.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Nursing Technician, 01/2015 to 05/2015
Good Shepherd HospiceChickasha, OK,
  • Maintained best-in-class standards for individualized care.
  • Continuously checking in with patients and families and quickly providing care.
  • Employed mobility devices and Hoyer lift equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
  • Wiped down equipment with proper cleaning products after each patient Clairesport to reduce instances of infection.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Clairesported patients between rooms and appointments or testing locations.
  • Promoted good oral and personal hygiene by helping patients with shaving, bathing and teeth brushing.
Patient Care Technician, 01/2015 to 05/2015
Kindred HealthcareAlbuquerque, NM,
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Supported patient admissions, discharges and Clairesfers to promote team efficiency.
  • Very quick on answering patient assistance calls every 15-20 min, assessed needs and offered qualified support.
  • Assisted in providing patients with nutritional needs by Clairesporting food trays and aiding with feeding.
Education
Bachelor of Science: Biology, Expected in
University of Missouri - St Louis, MO
GPA:
Work History
Customer Service Associate, 01/2016 to 05/2019
Pink and White Spa LLCSpringfield, IL
  • Managed customer relations and customer service through daily communication and interaction.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Nursing Technician, 01/2015 to 05/2015
Riverview Nursing Facility LLCSt. Louis, MO
  • Maintained best-in-class standards for individualized care.
  • Continuously checking in with patients and families and quickly providing care.
  • Employed mobility devices and Hoyer lift equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
  • Wiped down equipment with proper cleaning products after each patient Clairesport to reduce instances of infection.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Clairesported patients between rooms and appointments or testing locations.
  • Promoted good oral and personal hygiene by helping patients with shaving, bathing and teeth brushing.
Patient Care Technician, 01/2015 to 05/2015
Barnes-Jewish HospitalSt. Louis, MO
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Supported patient admissions, discharges and Clairesfers to promote team efficiency.
  • Very quick on answering patient assistance calls every 15-20 min, assessed needs and offered qualified support.
  • Assisted in providing patients with nutritional needs by Clairesporting food trays and aiding with feeding.
Skills
  • Cantonese, oral, Customer relations, Customer service, Listening, Money, Negotiation, patient assistance, bathing, quality, quick, Record-keeping, safety, Sales, teamwork, verbal communication, Vietnamese
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    Resume Overview

    School Attended

    • University of Missouri

    Job Titles Held:

    • Customer Service Associate
    • Nursing Technician
    • Patient Care Technician

    Degrees

    • Bachelor of Science

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