Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Grasps company initiatives quickly as an sales associate, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.
Skills
Inbound and outbound calling
Sales techniques
Customer service
Customer support
Stocking and replenishing
Complaint resolution
Shipping procedures understanding
Money handling abilities
Order fulfillment
POS systems expert
Product expertise
Cosmetology
Customer consultation
Education
Warren G Harding High SchoolWarren, OHExpected in 4 2015 – –High School Diploma: - GPA:
Licensed Cosmetologist from the Ohio Board Of Cosmetology since November 2018
Certification ID Number : COS.185699
Work History
The Hertz Corporation - Customer Service Associate Raynham, MA, 10/2014 - 02/2018
Evaluated customer account information to assess current issues and determine potential solutions
Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Contributed to business growth by confirming customer satisfaction with service and quality
Achieved high customer satisfaction scores by de-escalating complaints quickly
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
Reduced process lags and effectively trained team members on best practices and protocol
Circle K Stores, Inc. - Cashier Sales Associate Conway, NH, 04/2018 - 07/2018
Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
Processed POS transactions, including checks, cash and credit purchases
Counted cash in register drawer at beginning and end of shift
Prepared beverages and filled food orders for customers
Interacted with customers and resolved customer complaints with friendly, service-oriented support
Welcomed and greeted customers and offered friendly, knowledgeable assistance
Checked prices for customers and processed items sold by scanning barcodes
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
The Hertz Corporation - Customer Service Associate Rockville, MD, 08/2018 - 12/2018
Conferred with customers about concerns with products or services to resolve problems and drive sales
Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations
Offered advice and assistance to customers, paying attention to special needs or wants
Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
Informed customers about special promotions and provided detailed information for various products
Managed customer relations and customer service through daily communication and interaction
Torrid - Key Holder/Supervisor City, STATE, 12/2019 - Current
Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
Keep business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures
Handle administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
Supervise team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on
Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features
Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership
Marked-down clearance items and relocated merchandise to proper store areas
Opened and closed store independently when needed and prepared nightly bank drop for manager
Accomplishments
3.5 GPA in High school
Received awards for the following:
Marching Band
Bowling Team
Softball Team
Skills
Inbound and outbound calling
Sales techniques
Customer service
Customer support
Stocking and replenishing
Complaint resolution
Shipping procedures understanding
Money handling abilities
Order fulfillment
POS systems expert
Product expertise
Cosmetology
Customer consultation
Work History
Kohl's Department Store- Customer Service Associate Niles, Ohio10/2014 - 02/2018
Evaluated customer account information to assess current issues and determine potential solutions
Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Contributed to business growth by confirming customer satisfaction with service and quality
Achieved high customer satisfaction scores by de-escalating complaints quickly
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
Reduced process lags and effectively trained team members on best practices and protocol
Pilot Travel Centers LLC- Cashier Sales Associate Saint Mary's, GA04/2018 - 07/2018
Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
Processed POS transactions, including checks, cash and credit purchases
Counted cash in register drawer at beginning and end of shift
Prepared beverages and filled food orders for customers
Interacted with customers and resolved customer complaints with friendly, service-oriented support
Welcomed and greeted customers and offered friendly, knowledgeable assistance
Checked prices for customers and processed items sold by scanning barcodes
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Kohl's Department Store- Customer Service Associate Boardman, OH08/2018 - 12/2018
Conferred with customers about concerns with products or services to resolve problems and drive sales
Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations
Offered advice and assistance to customers, paying attention to special needs or wants
Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
Informed customers about special promotions and provided detailed information for various products
Managed customer relations and customer service through daily communication and interaction
Torrid- Key Holder/Supervisor Niles, OH12/2019 - Current
Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
Keep business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures
Handle administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
Supervise team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on
Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features
Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership
Marked-down clearance items and relocated merchandise to proper store areas
Opened and closed store independently when needed and prepared nightly bank drop for manager
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