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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Professional Summary

Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Grasps company initiatives quickly as an sales associate, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.

Skills
  • Inbound and outbound calling
  • Sales techniques
  • Customer service
  • Customer support
  • Stocking and replenishing
  • Complaint resolution
  • Shipping procedures understanding
  • Money handling abilities
  • Order fulfillment
  • POS systems expert
  • Product expertise
  • Cosmetology
  • Customer consultation
Work History
Customer Service Associate, 10/2014 to 02/2018
Kohl's Department Store – Niles, Ohio
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Contributed to business growth by confirming customer satisfaction with service and quality
  • Achieved high customer satisfaction scores by de-escalating complaints quickly
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Reduced process lags and effectively trained team members on best practices and protocol
Cashier Sales Associate, 04/2018 to 07/2018
Pilot Travel Centers LLC – Saint Mary's, GA
  • Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
  • Processed POS transactions, including checks, cash and credit purchases
  • Counted cash in register drawer at beginning and end of shift
  • Prepared beverages and filled food orders for customers
  • Interacted with customers and resolved customer complaints with friendly, service-oriented support
  • Welcomed and greeted customers and offered friendly, knowledgeable assistance
  • Checked prices for customers and processed items sold by scanning barcodes
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Customer Service Associate, 08/2018 to 12/2018
Kohl's Department Store – Boardman, OH
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
  • Informed customers about special promotions and provided detailed information for various products
  • Managed customer relations and customer service through daily communication and interaction
Key Holder/Supervisor, 12/2019 to Current
Torrid – Niles, OH
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
  • Keep business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures
  • Handle administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
  • Supervise team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features
  • Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership
  • Marked-down clearance items and relocated merchandise to proper store areas
  • Opened and closed store independently when needed and prepared nightly bank drop for manager
Education
High School Diploma: 04/2015
Warren G Harding High School - Warren, OH
Certification: Cosmetology , 09/2018
Casal Aveda Institute - Youngstown, OH
Accomplishments
  • 3.5 GPA in High school
  • Received awards for the following:
  • Marching Band
  • Bowling Team
  • Softball Team
Certifications

Licensed Cosmetologist from the Ohio Board Of Cosmetology since November 2018

Certification ID Number : COS.185699

Skills
  • Inbound and outbound calling
  • Sales techniques
  • Customer service
  • Customer support
  • Stocking and replenishing
  • Complaint resolution
  • Shipping procedures understanding
  • Money handling abilities
  • Order fulfillment
  • POS systems expert
  • Product expertise
  • Cosmetology
  • Customer consultation
Work History
Customer Service Associate, 10/2014 to 02/2018
Kohl's Department Store – Niles, Ohio
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Contributed to business growth by confirming customer satisfaction with service and quality
  • Achieved high customer satisfaction scores by de-escalating complaints quickly
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Reduced process lags and effectively trained team members on best practices and protocol
Cashier Sales Associate, 04/2018 to 07/2018
Pilot Travel Centers LLC – Saint Mary's, GA
  • Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
  • Processed POS transactions, including checks, cash and credit purchases
  • Counted cash in register drawer at beginning and end of shift
  • Prepared beverages and filled food orders for customers
  • Interacted with customers and resolved customer complaints with friendly, service-oriented support
  • Welcomed and greeted customers and offered friendly, knowledgeable assistance
  • Checked prices for customers and processed items sold by scanning barcodes
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Customer Service Associate, 08/2018 to 12/2018
Kohl's Department Store – Boardman, OH
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
  • Informed customers about special promotions and provided detailed information for various products
  • Managed customer relations and customer service through daily communication and interaction
Key Holder/Supervisor, 12/2019 to Current
Torrid – Niles, OH
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
  • Keep business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures
  • Handle administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
  • Supervise team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features
  • Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership
  • Marked-down clearance items and relocated merchandise to proper store areas
  • Opened and closed store independently when needed and prepared nightly bank drop for manager
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Resume Overview

Companies Worked For:

  • Kohl's Department Store
  • Pilot Travel Centers LLC
  • Torrid

School Attended

  • Warren G Harding High School
  • Casal Aveda Institute

Job Titles Held:

  • Customer Service Associate
  • Cashier Sales Associate
  • Key Holder/Supervisor

Degrees

  • High School Diploma : 04/2015
    Certification : Cosmetology , 09/2018

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