Customer Service Associate Resume Example
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CUSTOMER SERVICE ASSOCIATE
Professional Summary
Motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing over 20 years experience and background in maintaining customer satisfaction and contributing to company success.
I am passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in the retail, customer service best practices field. Effectively drive revenue with skilled promotional and problem-solving abilities.
Skills
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Work History
Customer Service Associate10/2019 to Current
The Hertz Corporation – Somerville , MA
The Hertz Corporation – Somerville , MA
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Managed customer relations and customer service through daily communication and interaction.
- Developed customer service improvement initiatives that decreased customer wait times.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Issued receipts and processed refunds, credits, or exchanges.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Greeted customers entering store and promoted sales or special programs.
- Educated customers on promotions to enhance sales.
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
- Supported branding strategy by ensuring product displays aligned with corporate standards.
- Skilled using cash register including processing sales discounts and refunds.
- Trained in loss prevention, visual merchandising and general sales skills.
- Processed purchases and handled payment transactions using POS system.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Maintained clean sales floor and straightened and faced merchandise.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Recommended items to customers based on specific needs and explained features and benefits.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Floater Teacher07/2011 to 05/2016
Children Of America – Milwaukee , WI
Children Of America – Milwaukee , WI
- Facilitated extra-curricular activities and assemblies in collaboration with other supervisory and supporting staff.
- Supported students from varying backgrounds in all ways necessary for successful grade completion.
- Managed disciplinary actions for unacceptable behavior, working with individuals and supporting educational elements of remediation process.
- Designed lesson plans, tailored curricula and provided special instructions as needed to enhance existing structure.
- Counseled students needing occasional emotional support.
- Built and maintained environment that stimulated learning and supported student achievement.
- Advised students of upcoming opportunities that fit interests.
- Monitored up to 27 students simultaneously with confidence and leadership.
- Maintained correspondence with parents, establishing direct lines of communication for student accountability and performance management.
- Gave clear instructions on homework completion and supported students both in groups and individually.
- Took daily attendance, notifying Attendance Supervisor immediately of any student absences.
- Performed special tasks such as Reading, Math and Basic Testing Skills, to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Assessed student assignments to check quality and completeness and assign grades.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Supported classroom activities, including tutoring, grading homework and reviewing exams.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Assigned grades for coursework and tests using answer key, recorded results and informed teacher of performance.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported instructor with test administration, curriculum development and assignment grading.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Monitored 25 students on field trips by overseeing various tasks, including roll call to keep youths safe in public settings.
Resident Manager07/2008 to 05/2011
Marriott International – Hawthorne , CA
Marriott International – Hawthorne , CA
- Provided for peaceful and safe Residence Hall relations through complaint management and conflict resolution.
- Assessed property once every month, compiled information and wrote reports regarding findings for submission to Housing CEO.
- Organized and participated in Resident Hall Meetings on a monthly basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Established strong, professional relationships with Resident Assistants and live-in residents by promoting team collaboration and delivering exemplary service.
- Compiled maintenance and repair requests for submission to the on campus department and reached out to local contractors for bid proposals.
- Developed annual operating budgets and forecasts for Department Heads.
- Handled resident complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Maintained operational facilities attractive to potential residents by organizing regular maintenance, major repairs and Residence Hall improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Handled disciplinary actions, performance appraisals and Resident Hall Assistance.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Promoted positive company and student relationships through proactive attention to concerns.
- Developed educational trips with Resident Hall Assistants to include all Resident Hall students.
Education
Associate of Arts: Business Administration And Management03/2013DeVry University-
City,
State
- Elected to Delta Upsilon Omega Sorority in November 2011
- Continuing education in Entrepreneurship
- Graduated with 3.7 GPA
- Member of Alpha Sigma Lambda Honorary Society
- Dean's List 2011-2014
Associate of Science: Psychology, Sociology12/1983Tyler Junior College-
City
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Resume Overview
School Attended
- DeVry University
- Tyler Junior College
Job Titles Held:
- Customer Service Associate
- Floater Teacher
- Resident Manager
Degrees
- Associate of Arts : Business Administration And Management 03/2013
Associate of Science : Psychology, Sociology 12/1983
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