Customer Service Associate resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Positive and upbeat Customer Service Specialist bringing 33 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Within those 33 years I have acquired a strong rapport with all associates that I have come in contact with.
Skills
Senior leadership support
Customer relations
Schedule mastery
Cross-functional collaboration
Credit card payment processing
Product organization
Customer service
Employee coaching
Conflict mediation
Inventory control
System implementation
Microsoft Office expertise
High-energy attitude
Clerical support
Effective communication
Employee management
Customer relationship management
Inbound and outbound calling
Experience
10/2018 to Current
Customer Service AssociateVpne Parking Solutions – Hingham, MA,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Consulted with customers regarding service needs, addressing any concerns they may have
03/2008 to 07/2018
Assistant Manager of Human ResourcesRegal Cinemas Corporation – Greenwood, IN,
Worked with HR management to devise and update policies based on changing industry and social trends.
Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
Drove departmental efficiency by organizing comprehensive training orientation for new hires.
Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
Identified and solved complex strategy problems that impact management and business direction.
Eliminated discrimination and harassment risks by investigating internal and EEOC charges for corrective action.
Launched innovative incentive program to maintain low turnover rate despite highly competitive market.
Advised managers on organizational policy matters, such as [Type] and [Type] policies, and recommend needed changes.
Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.
Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
Partnered with management to establish workplace safety curriculum for training and education purposes.
Developed organizational filing systems for agendas, correspondence, data communications, records and reports.
Launched wellness plans to reduce stress, boost morale and increase productivity.
Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
Aided senior HR leadership by accurately preparing bi-weekly payroll and tracking data into cumulative documentation.
Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports.
Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
11/1997 to 07/2018
Assistant Manager of Customer ServiceHannaford Bros. Co – City, STATE,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Reviewed account and service histories to identify trends and issues.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Consulted with customers regarding product needs, addressing any concerns that they may have.
Documented conversations with customers to track requests, problems and solutions.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Educated customers on special pricing opportunities and company offerings.
Processed customer account changes.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Improved productivity by providing CSR performance feedback for corrective action.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Trained 20 to 30 new employees each quarter in procedures and policies in order to maximize team performance.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Worked with managers to develop service improvement initiatives.
Provided detailed monthly departmental reports and updates to senior management.
Mentored junior team members and managed employee relationships.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Worked on scheduling and over seeing approximately 100 associates
Completed daily bookeeping
Education and Training
Expected in 05/2015
Master of Science: Psychology University of Phoenix - Tempe, AZ GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.