Customer Service Associate Resume Example
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CUSTOMER SERVICE ASSOCIATE
Summary
Positive and upbeat Customer Service Specialist bringing 33 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Within those 33 years I have acquired a strong rapport with all associates that I have come in contact with.
Skills
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Experience
Customer Service Associate | 10/2018 to CurrentVpne Parking Solutions - Hingham , MA
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding service needs, addressing any concerns they may have
Assistant Manager of Human Resources | 03/2008 to 07/2018Regal Cinemas Corporation - Greenwood , IN
- Worked with HR management to devise and update policies based on changing industry and social trends.
- Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
- Drove departmental efficiency by organizing comprehensive training orientation for new hires.
- Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
- Identified and solved complex strategy problems that impact management and business direction.
- Eliminated discrimination and harassment risks by investigating internal and EEOC charges for corrective action.
- Launched innovative incentive program to maintain low turnover rate despite highly competitive market.
- Advised managers on organizational policy matters, such as [Type] and [Type] policies, and recommend needed changes.
- Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
- Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.
- Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
- Partnered with management to establish workplace safety curriculum for training and education purposes.
- Developed organizational filing systems for agendas, correspondence, data communications, records and reports.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
- Aided senior HR leadership by accurately preparing bi-weekly payroll and tracking data into cumulative documentation.
- Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
- Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports.
- Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
Assistant Manager of Customer Service | 11/1997 to 07/2018Hannaford Bros. Co - City , STATE
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Reviewed account and service histories to identify trends and issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding product needs, addressing any concerns that they may have.
- Documented conversations with customers to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Educated customers on special pricing opportunities and company offerings.
- Processed customer account changes.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Improved productivity by providing CSR performance feedback for corrective action.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Trained 20 to 30 new employees each quarter in procedures and policies in order to maximize team performance.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Worked with managers to develop service improvement initiatives.
- Provided detailed monthly departmental reports and updates to senior management.
- Mentored junior team members and managed employee relationships.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Worked on scheduling and over seeing approximately 100 associates
- Completed daily bookeeping
Education and Training
University of Phoenix - - City,State | | Master of SciencePsychology, 05/2015
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Resume Overview
School Attended
- University of Phoenix
Job Titles Held:
- Customer Service Associate
- Assistant Manager of Human Resources
- Assistant Manager of Customer Service
Degrees
- University of Phoenix - City , State | Master of Science
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