LiveCareer-Resume

Customer Service Associate resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Positive and upbeat Customer Service Specialist bringing 33 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Within those 33 years I have acquired a strong rapport with all associates that I have come in contact with.

Skills
  • Senior leadership support
  • Customer relations
  • Schedule mastery
  • Cross-functional collaboration
  • Credit card payment processing
  • Product organization
  • Customer service
  • Employee coaching
  • Conflict mediation
  • Inventory control
  • System implementation
  • Microsoft Office expertise
  • High-energy attitude
  • Clerical support
  • Effective communication
  • Employee management
  • Customer relationship management
  • Inbound and outbound calling
Experience
10/2018 to Current
Customer Service Associate Vpne Parking Solutions Hingham, MA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding service needs, addressing any concerns they may have
03/2008 to 07/2018
Assistant Manager of Human Resources Regal Cinemas Corporation Greenwood, IN,
  • Worked with HR management to devise and update policies based on changing industry and social trends.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Drove departmental efficiency by organizing comprehensive training orientation for new hires.
  • Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
  • Identified and solved complex strategy problems that impact management and business direction.
  • Eliminated discrimination and harassment risks by investigating internal and EEOC charges for corrective action.
  • Launched innovative incentive program to maintain low turnover rate despite highly competitive market.
  • Advised managers on organizational policy matters, such as [Type] and [Type] policies, and recommend needed changes.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.
  • Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Developed organizational filing systems for agendas, correspondence, data communications, records and reports.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
  • Aided senior HR leadership by accurately preparing bi-weekly payroll and tracking data into cumulative documentation.
  • Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
  • Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports.
  • Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
11/1997 to 07/2018
Assistant Manager of Customer Service Hannaford Bros. Co City, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding product needs, addressing any concerns that they may have.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Processed customer account changes.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Trained 20 to 30 new employees each quarter in procedures and policies in order to maximize team performance.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Worked with managers to develop service improvement initiatives.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Mentored junior team members and managed employee relationships.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Worked on scheduling and over seeing approximately 100 associates
  • Completed daily bookeeping
Education and Training
Expected in 05/2015
Master of Science: Psychology
University of Phoenix - Tempe, AZ
GPA:

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Customer Service Associate
  • Assistant Manager of Human Resources
  • Assistant Manager of Customer Service

Degrees

  • Master of Science

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