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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Thorough EMT with experience carrying out patient evaluation and emergent care. Well-versed in emergency protocols, in-field care and during transport. Certified in BLSand CPR

Adaptable EMT with over 8 years of experience applying exceptional critical thinking and decision-making skills. Effectively assessed patients and performed life-saving treatments and procedures. Repeatedly acknowledged for excellent bedside manner and patient cate as well as demonstrated exceptional healthcare performance.

Dedicated and focused Emergency Medical professional bringing expertise in emergent injury assessment, treatment and patient care. Excellent aptitude for building patient rapport to mitigate stress and deliver efficient treatment. Proven history of sound judgment and critical thinking in high-pressure situations.

Hardworking and reliable EMT with strong ability in bedside manner and working in high pressure environments. Highly organized, proactive and punctual with team-oriented mentality.

Patient-focused EMT with experience delivering superior emergency services to patients. Poised professional with history remaining calm under pressure. BLS and CPR certified.

Focused Emt with willingness to learn and gain years of experience. Driven to deliver excellent medical care and create strong patient rapport in challenging situations. Motivated and driven worker with proven history of compassionate care.

Dedicated EMT bringing 2 years of excellent performance in medical roles. Willing and able to offer unwavering work ethic and dedication to patient care. Industrious and focused on continuous professional development.

Skills
  • Microsoft proficiency
  • Inbound and outbound calling
  • Safety regulations
  • Effective communication
  • Customer relationship management
  • Customer Service
  • Critical decision-making skills
  • Emergency management
  • Respiratory care assessment
  • Ambulance transport
  • Field patient assessments
  • Medical data acquisition
  • Medication administration
  • Vital sign assessment
  • Medical volunteer
  • Scene assessments
  • Reporting and documentation
  • Quality assurance controls
  • CPR and First Aid
  • Patient evaluations
  • Dispatch communication protocols
  • Defibrillation and resuscitation
  • EKG procedures
  • Emergency response and assessment
Experience
Company Name | City, StateCustomer Service Associate01/2020 - 12/2020
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize product sales.
  • Assisted approximately hundreds of customers each shift with food/order questions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Prepared, packaged, delivered food made to order.
Company Name | City, StateAssociate03/2018 - 12/2020
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Identified needs of customers promptly and efficiently.
  • Assisted teammate with sales-processing tasks to meet daily sales goals.
Company Name | City, StateAssistant Parts Manager07/2017 - 12/2019
  • Received, examined and reshelved returned parts.
  • Minimized net costs and increased deliveries by instituting fair delivery fee.
  • Maintained positive customer service ratings for 12 consecutive months by effectively delivering personable client relations.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Gathered pertinent information to place orders for parts department, customers and mixer mechanics.
  • Increased productivity, effectively managing 4 employees while coordinating crew dispatching activities and daily ordering processes.
  • Used required safety equipment to move parts to delivery bays, observing safety protocols to avoid accidents and product damage.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Managed employee schedules and daily assignments.
  • Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
  • Improved sales and inventory management by effectively controlling daily parts program activities.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
Company Name | City, StateCrew Member07/2013 - 01/2016
  • Drove team success by completing assigned task quickly and accurately.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Kept activities moving smoothly by coordinating schedules and personnel.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Remained mindful of workplace safety according to predetermined specifications.
  • Verified orders and bagged items for easy transport.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Prepared large batches of food according to standard recipes.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Received food orders from individuals and explained offerings.
  • Organized food items on serving trays and in carry-out packages.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Monitored and counted food stock and supplies to reorder on time.
  • Complied with company service standards, including inventory and cash control procedures.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Served drinks and prepared specialty beverages.
  • Reviewed contents on food trays to check receiving complete order.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Prepared fast food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Washed, peeled, cut and measured recipe ingredients.
Education and Training
Saint Cloud High School | City, StateHigh School Diploma05/2013
Technical Education Center-Osceola | City, StateVocational Certification in Phlebotomy12/2013
First Response Training Group | City, StateEmergency Medical Technician in Emergency M
First Response Training Group | City, StateEmergency Medical Technician in Emergency Medical Services 04/2020
Licensure
  • EMT License: Expires 04/2022 Florida License Number: 572132
  • BLS/CPR Certification
  • National Emt license: Expires 03/31/2023 License Number E3567123
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Resume Overview

School Attended

  • Saint Cloud High School
  • Technical Education Center-Osceola
  • First Response Training Group

Job Titles Held:

  • Customer Service Associate
  • Associate
  • Assistant Parts Manager
  • Crew Member

Degrees

  • High School Diploma
    Vocational Certification in Phlebotomy
    Emergency Medical Technician in Emergency M
    Emergency Medical Technician in Emergency Medical Services

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