LiveCareer-Resume

customer service associate resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Seeking part time or full time employment opportunity in customer service related fields that will allow for the advancement and growth of my career.
Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
  • Earned the distinction of being named to the Dean's list for the spring 2009 semester at College of the Desert
  • Have received an award from Fry's Electronics for overall great performance
Experience
Customer Service Associate, 07/2012 to 09/2013
ChewyLouisville, KY,
The Call Center Customer Service Associates role is to represent Fry's Electronics on the telephone using a friendly and professional approach. The associate will be responsible for addressing and resolving customer concerns, providing support, and using various software applications to make inquiries and research information. Customer Service Representatives assist customers by providing information, checking product pricing and availability, and identifying the customer's needs by asking qualifying questions. Frys.com Responsible for assisting customer's with placing online orders to have product's shipped to the customer's home or place of business. Responsible for resolving errors with orders. Responsible for assisting customers resolve rebate issues. Responsible for properly escalating customer complaints. Responsible for filing claims for lost or damaged Frys.com orders.
Cashier Assistant, 11/2011 to
Whole FoodsRydal, PA,
Articulates information in a way that can be easily understood by employees, members, and suppliers. Actively listens to fellow employees, members, and managers. Member Service - Exhibits a professional demeanor toward others. Unselfishly serves others and assists members, employees, and suppliers in a prompt and effective manner while following company procedures. Ability to identify problems, finds solutions, and makes sound decisions that reflect Costco's Code of Ethics. Self-Motivated - Well-organized and able to prioritize, multi-task, and adhere to deadlines while working efficiently and independently with minimal supervision. Accepts responsibility for his/her choices and decisions. Team Player - Cooperates well with a variety of personalities and individuals and participates in a professional manner to accomplish the business goal. Willingness to perform tasks as assigned and to assist others as needed. Flexibility - Adjusts positively to change in direction or assignment. Ability to do more than one task during a work shift. Willingness and ability to comply with new programs, methods, practices, and procedures. Greets members, helps members load merchandise on the conveyor belt, asks member packing preferences, answers questions, relays information on special promotions, and thanks members. Transfers items not on the belt to a separate cart or flatbed as cashier scans items, placing barcodes up for the cashier when possible. Assists with getting supervisor verification for high-ticket, BOB, or non-transfer items. Packs member orders into boxes and loads them on a separate cart or flatbed. Checks packaging for and reports tampering. Assists members with loading orders into car when appropriate. Retrieves items such as boxes, register supplies, and merchandise requested by members to keep lines moving smoothly. Maintains the cleanliness of the register and general Front End area. Reports and cleans spills and trip hazards immediately. When needed, retrieves carts and flatbeds from the parking area using a rope with clasping hook, pushing no more than 10 carts at once. Keep front of building swept and clean. Follows proper Front End and general safety procedures and standards. Assists in other departments of the warehouse as necessary.
Sales Representative, 07/2009 to 01/2012
WorldstridesSan Diego, CA,
Helped Build the confidence of customers by making the store experience interactive, engaging and reassuring. Maximized customer experience by solving a variety of customer problems. Used my time well, even when not serving customers. Developed positive customer relationships. Assisted customers in the fitting room, as well as locate merchandise throughout the store. Determined each customer's fashion needs by asking questions and listening. Have operated the cash register. Answered calls from customers.
lead the recovery team, 08/2007 to 11/2008
MervynsCity, STATE,
on several occasions at Mervyns. The recovery team was a group of individuals who would go around the store folding and hanging up clothes that customers would unfold, and or throw on the floor. By leading the recovery team I was able to advance to the cashier position. I was a part of a team that was responsible for the professional appearance of the items located on the store floor.
Education
High School Diploma: , Expected in 2008 to Palm Desert High School - Palm Desert, California
GPA:
High School Diploma Graduated: 2008 Palm Desert High School, Palm Desert, California
certificate of completion: Early Childhood Education, Expected in 2010-08-30 to College of the Desert - Palm Desert, California
GPA:
College of the Desert 01/26/09- 08/30/10 College of the Desert, Palm Desert, California Received 12 Credits in Early Childhood Education from College of the Desert ◦ ECE-001 2217 Principles & Practices ◦ ECE-010 2213 Child Growth/Development ◦ ECE-012 2277 Child/Family/Community ◦ ECE-040 2245 Intro to Curriculum Have received certificate of completion for completion of mandated reporter training for educators ACCOLADES
: Electronics, Expected in to College of the Desert - ,
GPA:
Earned the distinction of being named to the Dean's list for the spring 2009 semester at College of the Desert Have received an award from Fry's Electronics for overall great performance. Skills Several years of experience in customer Service Team Player Call Center Experience
Military Experience

08/2007 to 11/2008
NAVY ,
OLD NAVY, Palm Desert, California Helped Build the confidence of customers by making the store experience interactive, engaging and reassuring. Maximized customer experience by solving a variety of customer problems. Used my time well, even when not serving customers. Developed positive customer relationships. Assisted customers in the fitting room, as well as locate merchandise throughout the store. Determined each customer's fashion needs by asking questions and listening. Have operated the cash register. Answered calls from customers. Recovery Team August 2007 - November 2008 Mervyns, Palm Desert, California I was asked to lead the recovery team on several occasions at Mervyns. The recovery team was a group of individuals who would go around the store folding and hanging up clothes that customers would unfold, and or throw on the floor. By leading the recovery team I was able to advance to the cashier position. I was a part of a team that was responsible for the professional appearance of the items located on the store floor.
Professional Affiliations
Articulates information in a way that can be easily understood by employees, members, and suppliers. Actively listens to fellow employees, members, and managers. Member Service - Exhibits a professional demeanor toward others. Unselfishly serves others and assists members, employees, and suppliers in a prompt and effective manner while following company procedures. Ability to identify problems, finds solutions, and makes sound decisions that reflect Costco's Code of Ethics. Self-Motivated - Well-organized and able to prioritize, multi-task, and adhere to deadlines while working efficiently and independently with minimal supervision. Accepts responsibility for his/her choices and decisions. Team Player - Cooperates well with a variety of personalities and individuals and participates in a professional manner to accomplish the business goal. Willingness to perform tasks as assigned and to assist others as needed. Flexibility - Adjusts positively to change in direction or assignment. Ability to do more than one task during a work shift. Willingness and ability to comply with new programs, methods, practices, and procedures. Greets members, helps members load merchandise on the conveyor belt, asks member packing preferences, answers questions, relays information on special promotions, and thanks members. Transfers items not on the belt to a separate cart or flatbed as cashier scans items, placing barcodes up for the cashier when possible. Assists with getting supervisor verification for high-ticket, BOB, or non-transfer items. Packs member orders into boxes and loads them on a separate cart or flatbed. Checks packaging for and reports tampering. Assists members with loading orders into car when appropriate. Retrieves items such as boxes, register supplies, and merchandise requested by members to keep lines moving smoothly. Maintains the cleanliness of the register and general Front End area. Reports and cleans spills and trip hazards immediately. When needed, retrieves carts and flatbeds from the parking area using a rope with clasping hook, pushing no more than 10 carts at once. Keep front of building swept and clean. Follows proper Front End and general safety procedures and standards. Assists in other departments of the warehouse as necessary
Skills
Cash, Cash Register, Sales, Sales Representative, Cashier, Training, Customer Service, Receptionist, Retail Sales, Associate, Call Center Customer, Call Center Customer Service, Claims, Filing, Pricing, Product Pricing, Telephone, Team Player, Conveyor, Flatbed, Front End, Lockout/tagout, Packaging, Packing, Safety Procedures, Solutions, Excellent Communication Skills, San, Storage Area Network, Award

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Resume Overview

School Attended

  • Palm Desert High School
  • College of the Desert
  • College of the Desert

Job Titles Held:

  • Customer Service Associate
  • Cashier Assistant
  • Sales Representative
  • lead the recovery team

Degrees

  • High School Diploma
  • certificate of completion

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