customer service associate resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
Inbound and Outbound Calling
Invoicing
Scheduling
Sales Goals
Cash Handling
Store Merchandising
Product Knowledge
Prospecting Clients
Cash Register Operation
Visual Displays
Insurance claims
Medical office administration
Monitoring Patient Progress
Infection Control and Aseptic Procedures
Completing Insurance Forms
Indirect Patient Care
Buffers and plates
Patient Management
Patient Scheduling
Medical billing and coding
Outpatient care
Inpatient care
Insurance Verification
Sales
Shipping and Receiving
Client Needs Assessment
Guest Services
Cleaning
Point of Sale Systems
Customer Complaint Resolution
Product Location
Quality Management
EMR / EHR
Medical transcription
Simple Dressings
Inventory and Supply Management
Diagnostic Equipment Expertise
Companionship and Emotional Support
Patient Assessments
Medical Records Management
CPR
Reminder calls
Payment collection
Electronic Medical Records
Account management
Education
Lecole CabonceyLarose,La, Expected in 05/2012 ā āHigh School Diploma: - GPA:
Blue Cliff - HoumaHouma, LAExpected in 05/2015 ā āMedical Assistant Degree:Clinical Medical Assistant - GPA:
Work History
Colfax Corporation - Customer Service Associate Sacramento, CA, 12/2009 - 05/2019
Provided basic technical support for clients on wide range of [Type] company products.
Managed customer relations and customer service through daily communication and interaction.
Exceeded service objectives by applying proven customer service and sales best practices.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Educated customers on promotions to enhance sales.
Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Assisted with price verifications and implemented adjustments for discounts or promotions.
Developed customer service improvement initiatives that decreased customer wait times by 100%.
Trained in loss prevention, visual merchandising and general sales skills.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Developed and actualized customer service initiatives to decrease wait times.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Energized and motivated in performing sales floor activities including merchandising and selling.
Worked with other customer support teams to develop consistent and equal high-quality levels of support.
Kiosk Information Systems - Front Desk Receptionist Louisville, CO, 12/2017 - 07/2018
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Confirmed relevant guest information and payment methods to prevent fraud.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Promptly answered multi-line phone system and greeted callers enthusiastically
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Maintained transaction security by verifying payment cards against identification.
Arranged accommodations and travel plans for visitors and presented updated itineraries.
Organized paperwork such as charts and reports for office and patient needs.
Completed and filed financial documentation for accounting purposes.
Completed skilled administrative work to support all office staff and operational requirements.
Enhanced office efficiency by handling 50+ callers per day.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Removed invalid computer alerts and cleaned accounts to assure information accuracy.
Premise Health - Medical Assistant Battle Creek, MI, 05/2015 - 09/2016
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Implemented care and efficiency improvements to support and enhance office operations.
Obtained client medical history, including medication information, symptoms and allergies.
Completed clinical procedures and gathered patient data for interpretation by physician.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Maintained detailed records of test results by entering data and patient information into computer.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Offered age-appropriate patient care before, during and after exams.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Report significant information and changes in patient condition to nurse supervisor.
Compiled necessary documents for surgical billing packages.
Completed fluoroscopy exams and other special procedures.
Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
Photographed images of organs shown on display module.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Prepared and administered medications to alleviate patient symptoms.
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