customer service associate resume example with 18+ years of experience
Jessica
Claire
Experienced Customer Service Associate
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable Salesfloor TA/Stocker with strong ability in organizing and zoning merchandize. Offering customers best attendance and reliability. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Organization
Critical thinking
Customer service
Microsoft Office
Organizational skills
Multitasking
Reliable & trustworthy
Analytical
Maintenance & repair
Relationship building
Decision-making
Education and Training
Universidade Federal Da BahiaSalvador, Bahia, Brazil, Expected in 11/2013 ā āBachelor of Science:Veterinarian - GPA:
Experience
Schindler - Customer Service Associate Wayne, NJ, 06/2021 - Current
The primary responsibility of a sales floor associate is to promote a company's products or services through excellent customer service. This typically means assisting people in the store with products or orders but may include janitorial work, sales, and stocking.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Built and maintained relationships with peers and upper management to drive team success.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self- service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services.
Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following forklift spotting procedures; following procedures for handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to management.
Maintains the sales floor and merchandise presentation in accordance with company policies and procedures by properly zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing fragile and high-shrink merchandise.
Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures; and ensuring prominent display of promotional and seasonal merchandise.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Addressed inquiries, resolved customer issues and managed customer relations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Processed documentation and troubleshot discrepancies to build client rapport.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Partnered with internal teams to uncover customer needs and cross-sell opportunities.
Juv Consulting - Personal Assistant New York, NY, 04/2018 - 02/2023
Screened telephone calls and inquiries and directed as appropriate.
Managed household inventory and maintenance schedules.
Organized work projects around client's house.
Checked personal and professional activities to remind employer of priority tasks and deadlines.
Booked flights, hotel accommodations and ground transportation for smooth business travel.
Maintained clerical correspondence via email and phone.
Organized both physical and digital files and updated reports to coordinate project materials.
Scanned physical documents and uploaded to encrypted databases for digital maintenance.
Made travel arrangements for employee trips and conferences.
Performed various clerical tasks and organized office areas to promote productivity.
Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Identified health scenarios that required more skilled care or knowledge.
Azz - Lead Painter Gainesville, TX, 06/1995 - 06/2009
Applied primer, paints, varnishes and lacquers to walls and surfaces.
Reviewed painting projects to verify highest quality and adherence to organization's strict guidelines.
Reported daily job updates to supervisors, including whether workers had completed tasks on time.
Delivered work orders and clear instructions to painting team to prepare for each shift.
Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
Monitored paint supplies, placing orders whenever needed and properly and safely disposed of old paint.
Calculated cost and quantities of required materials based on surface measurements or work orders.
Cut stencils and brushed or sprayed lettering or decorations on surfaces.
Selected and purchased tools or finishes for surfaces to be covered.
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